At a Glance
- Tasks: Shape new services and improve customer experiences at Boots.
- Company: Join Boots, a leading retail and healthcare brand committed to exceptional care.
- Benefits: Enjoy generous discounts, flexible benefits, and continuous learning opportunities.
- Other info: Be part of an inclusive environment that values your contributions.
- Why this job: Make a real impact by connecting customer support with the wider business.
- Qualifications: Experience in business development and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
Contract: Full-time, Permanent
Location: Nottingham (Support Office)
Closing date: 27/05/26
Recruitment Partner: Daniel.White1@boots.com
Are you ready to make a difference? At Boots, we’re dedicated to building a brilliant environment for our people, empowering them to deliver exceptional care, confidence, and connection to our customers and colleagues every day.
As a CX Business Development Manager at Boots you will connect our Customer Support Centre with the wider business, shaping new services, unlocking value, and improving customer experiences.
What You’ll Be Doing
This role is accountable for building and growing strategic partnerships between the CSC and Business Units across Boots. Reporting to the Head of Workforce Operations, you’ll act as the primary interface between the CSC and the wider business, understanding priorities, challenges, and opportunities.
Within this role, you will:
- Identify, shape, and onboard new value‑adding services into the CSC, including revenue‑generating activity and consolidated workloads to improve productivity and consistency
- Use insight and performance data to demonstrate value delivered, review trends, and identify future service opportunities
- Partner with senior stakeholders to influence direction and ensure services deliver measurable impact
- Hold accountability for the Customer Benefits programme, ensuring strong governance, operational embedding, and clear value outcomes
- Work closely with the Head of CX Operations, CX Operations Development, Operations leaders, Finance, and Commercial partners to ensure services are operationally viable and well supported
- Ensure new services align with CSC capability and strategic priorities, turning insight into action and driving meaningful change
What You’ll Need to Have (Our Must-Haves)
- Significant experience in business development, business partnering, or commercial roles, ideally within a contact centre or customer operations environment
- Strong analytical skills, with the ability to interpret performance, financial, and customer insight data to inform decisions
- Proven ability to build trusted relationships with senior stakeholders and shape value‑based propositions
- Experience working across complex, matrixed organisations
- Strong commercial and strategic thinking capability
- Confidence translating business needs and data‑led insight into operationally viable services
- Excellent communication, influencing, and negotiation skills
- Ability to use data and insight to tell compelling performance and value stories
It Would Be Great If You Also Have
- Experience leading or facilitating senior stakeholder forums such as MBRs
- Exposure to revenue‑generating or efficiency‑driven service models
- Experience partnering with finance or commercial teams
- Background in retail, healthcare, or large customer‑centric organisations
- A curious, opportunity‑driven mindset with comfort operating in ambiguity
Where Your Brilliance Can Take You
At Boots, we believe in nurturing talent and providing opportunities for growth. You’ll have access to continuous learning and development, allowing you to shape your career path and make a lasting impact.
Why Boots?
We offer a range of benefits designed to support you:
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Rewards designed for you
- Discretionary annual bonus
- Flexible benefits scheme including options for additional holiday and discounted gym memberships
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots, we’re proud to be an equal opportunity employer, creating a welcoming environment where everyone can thrive. We believe that when our people feel valued and included, they can truly make a difference.
What’s Next?
If you’re excited about this opportunity, we’d love to hear from you! Our team will be in touch to discuss your application and the next steps. We’re open to discussing part-time and job share options, and we’re happy to provide reasonable adjustments to support you throughout the application process.
We hope to hear from you soon. Be brilliant with Boots.
CX Business Development Manager in Nottingham employer: The Boots Company PLC
At Boots, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to excel. As a CX Business Development Manager in Nottingham, you will not only have the opportunity to shape customer experiences but also benefit from a comprehensive range of perks, including generous employee discounts, flexible benefits, and continuous professional development. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land CX Business Development Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Boots on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Boots' recent projects and values. This way, you can show how your experience aligns with their goals, especially in customer experience and business development.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and driven value in previous roles. Use data to back up your claims – it’s all about showing impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on any updates or new roles that pop up – you never know what might be a perfect fit!
We think you need these skills to ace CX Business Development Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CX Business Development Manager role. Highlight your experience in business development and customer operations, and don’t forget to showcase those analytical skills that are a must-have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving customer experiences and how your background aligns with our goals at Boots. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to build relationships and drive value. Use data and insights to back up your claims – we love a good success story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Stuff
Before the interview, dive deep into Boots' values and recent initiatives. Understand how the role of CX Business Development Manager fits into their mission. This will help you connect your experience with what they’re looking for.
✨Data is Your Best Friend
Since this role involves a lot of data interpretation, come prepared with examples of how you've used data to drive decisions in previous roles. Be ready to discuss specific metrics and outcomes that showcase your analytical skills.
✨Build Relationships
Demonstrate your ability to build trusted relationships by sharing stories of past collaborations with senior stakeholders. Highlight how you influenced decisions and shaped value-based propositions in those experiences.
✨Ask Insightful Questions
Prepare thoughtful questions that show your curiosity about the role and the company. Inquire about the challenges the CSC faces or how they measure success in new service implementations. This shows you're genuinely interested and engaged.
