Client Manager, The B-Hive in Nottingham

The B-Hive is an in‑house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in‑depth brand knowledge of an in‑house set‑up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

As a Client Manager, you’re the primary representative and face of The B-Hive. Reporting into the Senior Client Manager, you’ll be hands on, managing relationships and delivering briefs across internal and external stakeholders and dealing with our creative and production team to deliver first‑class projects. In this role, you’ll be one of the key client contacts within one of our latest and high‑profile accounts, managing key retail initiatives across paid media and liaising with multiple agency partners to deliver cross‑functionally.

• Working as part of the client management team, you will be responsible for coordinating and delivering high‑profile projects across paid and owned channels.
• Running projects and owning your client relationships, being confident and comfortable to challenge and develop the brief with clients.
• Manage multiple campaign deadlines, ensuring issues, risks or challenges are communicated and upholding the agency standards of ensuring great work is delivered.
• Taking the lead in client meetings, presentations, and signoffs both virtual and in‑person.
• Being the delivery expert for your account ensuring you’re pushing for opportunities and continuously proposing solutions with a positive, can‑do attitude.
• Coordinate and partner with Project Managers to support plan, track and deliver end‑to‑end projects for a variety of campaign and channel requirements.
• Proactive, continuous improvement of processes.
• Support the finance process, staying on top of tracking scope, estimating, and tracking budgets and ensuring monthly updates are on track.
• Support wider Client Management team across accounts and workstreams, where needed.

• 5+ years Account Management experience within agency or related creative environment.
• Experience working and collaborating with media agencies and delivering creative against large media plans.
• Fluent in project management principles specifically delivering omni‑channel creative assets.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels.
• Good with numbers, calculating and developing estimates for clients.
• Confident and highly organised, with good listening and note‑taking skills.
• Smart, friendly, pro‑active, and objective focused, always keeping the customer in mind.
• Passionate about producing great creative.

• Degree level education.
• Proven use of project management methodologies to deliver projects on time, to budget and expected quality.

No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we’re innovators with a passion for challenging perceptions with ground‑breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

• Retirement Savings Plan
• Enhanced maternity/paternity/adoption leave pay
• Discretionary annual bonus
• Generous discount on our own brands and partner businesses
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you.

If your application is successful, our in‑house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. We’re always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.