At a Glance
- Tasks: Connect with customers, solve their problems, and create positive experiences every day.
- Company: Join Boots, a leading brand committed to customer care and support.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic employee discounts.
- Other info: Great career growth opportunities and supportive training from day one.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Empathy, problem-solving skills, and a passion for customer service are essential.
The predicted salary is between 24636 - 24636 £ per year.
Start Date: April 2026
Contract: Fixed Term until the end of August 2026 (with possibility of extension)
Salary: £24,636.15
Working hours: 25 - 37.5 hours
Operating hours: Monday to Friday 8:30am to 6:30pm, Saturday 8:45am to 5pm, Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4‑week rotation.
- Week 1: 44 hours spread across 6 days
- Week 2: 31 hours over 4 days
We are only able to consider part‑time applicants who can work at least 25 hours per week and are available on weekends.
About the role: Do you love connecting with people? Are you motivated by solving problems and making a real difference? If you get satisfaction from knowing that you’ve genuinely helped someone, this could be the role for you. At Boots, we believe every interaction counts. We’re looking for enthusiastic individuals to join our customer support centre team and deliver care and confidence to our customers every day.
As an advisor in our Nottingham‑based contact centre, every call is an opportunity to create a positive experience that both helps the customer and builds trust in our brand.
What you’ll be doing: You’ll support customers by listening, understanding their needs, and finding the right solution to their problem—leaving them feeling more supported than when they first reached out. Exceptional customer service isn’t just a goal here — it’s what we do every day and knowing the impact you’ve made to each individual is what makes this role truly rewarding.
Key responsibilities:
- Handling 80‑100 calls from Boots customers during peak periods, ensuring a prompt and professional response.
- Understanding customer needs to provide tailored support and solutions.
- Assisting with queries about Boots.com, the Advantage Card, and our Healthcare services.
- Encouraging customers to take up relevant services, focusing on achieving agreed targets while maintaining excellent customer care.
- Collaborating with team members to enhance the overall customer experience.
Our Training Program: You’ll receive structured training and strong support from day one. Your first week is full‑time, regardless of contracted hours, so you can build confidence quickly. By the end of week one, you’ll begin taking customer calls with close guidance from our training team. After this, you’ll move into our graduation area, where you’ll continue to develop your skills in a supported environment. During this period, you’ll learn new systems, build your product knowledge, and gradually take on more complex queries with help always on hand.
What you’ll need to have (our must‑haves):
- The ability to understand and address customer needs and challenges with genuine empathy and compassion.
- A knack for resolving customer queries efficiently and effectively.
- Comfortable working in a fast‑paced environment while maintaining high‑quality service.
- Excellent organisational skills to manage multiple tasks.
- Proficiency in using computer systems and adapting to new software with ease.
It would be great if you also have:
- Previous experience in a customer service environment
- Problem‑solving skills.
- A willingness to learn and adapt in a fast‑paced setting.
Where your brilliance can take you: As a Customer Service Advisor at Boots, the skills you develop don’t just stop at the contact centre — they can take you anywhere in the business. Whether you’re interested in moving sideways to explore a different team or progressing upwards into new roles, there’s something for everyone, and we provide the support to help you get there. Our teams offer guidance on writing CVs, interview techniques, networking, and building new skills, so you can take on fresh challenges and grow your career in the direction that interests you most.
Rewards designed for you:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
A bit about us: At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next? If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best. This role requires the successful candidate to complete a pre‑employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
We hope to hear from you soon. Be brilliant with Boots.
Advisor in Nottingham employer: The Boots Company PLC
At Boots, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. Our Nottingham-based contact centre provides structured training and ample opportunities for career advancement, ensuring that every team member feels valued and empowered to make a difference. With flexible working hours, generous benefits, and a commitment to inclusivity, Boots is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Advisor in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Boots Company PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Boots Company PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Boots Company PLC:Your cover letter is your chance to shine! Tell us why you want to work at The Boots Company PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Boots Company PLC!
How to prepare for a job interview at The Boots Company PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
