At a Glance
- Tasks: Lead operations and enhance customer journeys across East Anglia & Hertfordshire.
- Company: Join Boots Opticians, a trusted brand with a focus on inclusivity and support.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Be part of a diverse team committed to operational excellence and customer satisfaction.
- Why this job: Make a real impact in a role that empowers you to lead and innovate.
- Qualifications: Experience in opticians operations and strong coaching skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Contract: Full-time - Permanent
Closing date: 22nd June, 2026
Recruitment Partner: laura.bradley@boots.com
Are you ready to take your career to the next level? Join us at Boots Opticians as a Regional Operations Manager in East Anglia & Hertfordshire! Here at Boots, we believe in building a brilliant environment for our people, empowering them to make a difference for our customers and colleagues every day.
What you’ll be doing
As a Regional Operations Manager, you will support the Regional Manager in delivering Operational Excellence. You will develop and lead the Regional plan for Operations, Loss, and the BEST Customer Journey, enhancing the operational skillset across the region. Your role will involve collaborating with support office colleagues on operational plans and assisting in achieving regional and company profit targets.
Key responsibilities
- Deliver Operations Excellence across the Region.
- Develop and lead the Regional Plan to meet company targets.
- Coach store leaders to reduce variance and meet Operational and Compliance Standards.
- Ensure compliance with contact lens processes and manage ODAC effectively.
- Identify and share best practices across all Regions and within the Company.
What you’ll need to have (our must-haves)
- Recent experience in opticians store operations.
- Strong understanding of operational processes, KPIs, and loss levers in opticians.
- Excellent communication and engagement skills with multiple stakeholders.
- Strong coaching abilities to identify and solve issues effectively.
- Self-motivated and capable of working independently.
It would be great if you also have
- Knowledge of store operating models and clinic scheduling principles.
- Analytical thinking skills to identify trends and improvements.
Rewards designed for you
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots Opticians, we help everyone see what’s possible, from our customers to our colleagues. We’re a proud equal opportunity employer, and the diversity of our colleagues is so important to us, as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us, and be brilliant with Boots.
Regional Operations Manager - East Anglia and Hertfordshire in Norwich employer: The Boots Company PLC
At Boots Opticians, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As a Regional Operations Manager in East Anglia & Hertfordshire, you will benefit from a range of rewards including a generous employee discount scheme, flexible benefits, and access to 24/7 counselling support, all while being part of a company that values diversity and empowers its employees to make a meaningful impact.
