At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Kickstart your career in retail while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 27100 - 31400 € per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
About the role
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us. You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.
You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal opportunity
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor in North Shields employer: The Boots Company PLC
Boots is an excellent employer, offering a supportive and inclusive work culture where every team member can thrive. With competitive pay rates starting at £13.02 per hour, award-winning training, and generous employee benefits including discounts and a retirement savings plan, we prioritise your growth and well-being. Join us in London to embark on a rewarding career as a Customer Advisor, where your contributions truly make a difference in enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in North Shields
✨Tip Number 1
Get to know the company inside out! Research Boots, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in-store. Role-playing with a friend can help you feel more confident when it comes to those tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows that you care about the role and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there!
We think you need these skills to ace Customer Advisor in North Shields
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Advisor role. Highlight any relevant experience you have, even if it’s just a part-time gig or volunteering. We want to see how you can bring your unique skills to our team!
Show Your Personality:Don’t be afraid to let your personality shine through in your written application. We’re looking for team players who can connect with customers, so a friendly tone and genuine enthusiasm can really make your application stand out.
Highlight Teamwork Skills:Since this role involves working closely with others, be sure to mention any experiences where you’ve collaborated with a team. We love seeing how you contribute to a positive team dynamic, so share those stories!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy, and you’ll get all the latest updates on your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The Boots Company PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the job description and think about how your skills align with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Even if you don’t have direct experience, think of times when you've helped someone or provided great service. Prepare examples that highlight your communication skills and ability to connect with others. Remember, it’s all about making customers feel valued and understood!
✨Research the Company Culture
Get to know the company’s values and culture. Boots prides itself on customer care and teamwork, so be ready to discuss how you can contribute to that environment. Showing that you resonate with their mission can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or store initiatives. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
