At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Kickstart your career in retail while making a difference for customers.
- Qualifications: No experience needed; just a passion for helping others and teamwork.
The predicted salary is between 27100 - 31400 € per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
About the role
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us. You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.
You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal opportunity
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor in Manchester employer: The Boots Company PLC
Boots is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With competitive pay rates starting at £13.02 per hour, award-winning training, and generous benefits including employee discounts and a retirement savings plan, we prioritise your growth and well-being. Join us in London to be part of a dynamic team that values collaboration and customer care, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Boots and their values. This will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your customer service skills during the interview.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Share your personal experiences and how they relate to the role. Whether it's a time you helped a customer or worked as part of a team, let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Advisor role. Highlight any relevant experience you have, even if it’s just a part-time gig or volunteering. We want to see how you can bring your unique skills to our team!
Show Your Personality:Don’t be afraid to let your personality shine through in your written application. We’re looking for team players who can connect with customers, so share a bit about yourself and what makes you passionate about customer service.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at The Boots Company PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, promoting in-store offers, and ensuring a smooth shopping experience. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. During the interview, practice active listening and articulate your thoughts clearly. Share examples of how you've successfully interacted with customers or worked as part of a team to highlight your skills.
✨Emphasise Teamwork and Collaboration
This role requires working closely with others, so be ready to discuss your experiences in a team setting. Talk about how you’ve contributed to a positive team dynamic and how you can help create a great shopping experience together with your colleagues.
✨Demonstrate Your Customer-Centric Attitude
The little things matter in customer service! Be prepared to share specific examples of how you've gone above and beyond for customers in the past. This will illustrate your commitment to providing excellent service and being a proud brand ambassador.
