At a Glance
- Tasks: Lead and inspire your team to deliver exceptional service and drive store performance.
- Company: Join Boots, a leading retail brand with a commitment to inclusivity and support.
- Benefits: Enjoy generous discounts, flexible benefits, and 38 days annual leave.
- Other info: Great career growth opportunities with training and support for your development.
- Why this job: Step into a leadership role and make a real impact in your community.
- Qualifications: Experience as a Store Manager and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Contract: 12-Week Programme
Hours: 37.5 hours per week - weekday and weekend availability required
Location: Various stores across South East London
Are you an experienced Retail Manager looking for your next challenge? At Boots, we’re looking for experienced Store Managers who know how to lead from the front, drive performance, and get the best from their teams. Our 12-week Programme is designed to help you get to know our business and step confidently into your next role with us, preparing you to take ownership of your own store.
This isn’t about stepping up for the first time. It’s for leaders who are already doing the job — managing performance, setting clear expectations, and keeping standards high — and now want to do it somewhere new. During the programme, you’ll spend time across different London stores, getting hands-on experience and building a strong understanding of the Boots way. You’ll need to be flexible to travel during this time. Once you’ve completed the programme, you’ll move into a Store Manager role in South East London. You’ll report to an Area Manager and take full ownership of your store — from performance and standards through to creating a team environment where people know what’s expected and are supported to deliver.
The stores you’ll go on to lead need strong, steady leadership. You’ll be someone who is comfortable having honest conversations, setting clear expectations, and bringing consistency and focus every day. This role suits Store Managers who are resilient, clear in how they lead, and comfortable being hands-on with their teams. If you take pride in improving performance, building accountability, and making a visible difference in store, you’re in a great position to be brilliant with Boots.
Key responsibilities
- Lead and inspire your team to deliver exceptional service and drive store performance
- Build a team where expectations are clear, people work together, and take responsibility for results
- Own sales and operational performance, keeping the customer always at the heart
- Champion the Boots brand and make your store stand out
- Get to know your people – what motivates them, and what needs to change
- Manage performance and address issues early and directly
- Coach your team and create a culture where everyone can thrive
- Be bold and try new things, and look for ways to improve every day
What you’ll need to have (our must-haves)
- Experience as a Store Manager in a busy retail environment
- Strong commercial awareness with experience implementing strategy in-store
- Great customer service skills and a love for delivering care
- A track record of managing and improving the performance of a team
- A calm, flexible approach with the confidence to adapt at pace
- A clear, consistent leadership style which builds accountability and a strong team culture
- Resilience and determination — you stay focused even when things are tough
- A genuine interest in Pharmacy
- Passion for learning and a drive to support others to grow
It would be great if you also have
- Experience in pharmacy, healthcare retail, or a regulated environment
- Confidence using new technology and digital tools
Where your brilliance can take you
At Boots, your career can be as ambitious as you are. As Store Manager, you’ll be perfectly placed to build your leadership capability and take the next step. Whether that’s leading a larger, more complex store, becoming Deputy General Manager of one of our flagships or ultimately progressing into senior leadership roles such as General Manager or Area Manager, there’s plenty of room to grow at Boots. We have field-based roles that influence operations, resourcing, clinical governance and colleague development across multiple stores, as well as opportunities beyond stores. If you’re looking to move into our Nottingham Support Office, we have a variety of positions across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding career you can be proud of.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discount across Boots and partner brands for you and a family member
- Discretionary annual bonus
- 38 days annual leave
- Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
- Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
- 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday.
A bit about us: At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Store Manager - Step into Boots Programme - SE London employer: The Boots Company PLC
Boots is an exceptional employer that prioritises the growth and development of its employees, offering a structured 12-week programme designed to enhance leadership skills and prepare you for a rewarding Store Manager role in South East London. With a strong focus on team culture, performance management, and customer service, Boots fosters an inclusive work environment where every team member is supported and encouraged to thrive. Additionally, employees benefit from generous perks such as a retirement savings plan, flexible benefits, and a commitment to wellbeing, making it a fantastic place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Step into Boots Programme - SE London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who have experience with Boots. A friendly chat can lead to insider tips or even a referral, which can make all the difference.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Boots' values and recent initiatives. Show us you’re not just a great Store Manager but also someone who aligns with our brand and culture.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've driven performance and built strong teams. We want to hear about your hands-on approach and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Boots family!
We think you need these skills to ace Store Manager - Step into Boots Programme - SE London
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, make sure to highlight your leadership style. We want to see how you inspire and motivate your team, so share specific examples of how you've driven performance and built a strong team culture in your previous roles.
Be Customer-Centric:Boots is all about putting the customer first, so don’t forget to mention your customer service skills. Tell us about times when you went above and beyond to ensure a great experience for customers, as this will show us you understand the importance of keeping the customer at the heart of everything.
Flexibility is Key:Since this role requires travel across various stores, it’s important to demonstrate your flexibility. In your application, mention any experiences where you adapted quickly to new environments or challenges, as this will show us you're ready for the dynamic nature of the programme.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the programme there!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Boots
Before the interview, take some time to research Boots and its values. Understand their commitment to customer service and how they operate in the retail space. This will help you align your answers with what they’re looking for in a Store Manager.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Think of specific examples where you've successfully led a team, managed performance, and created a positive work environment. Highlight how you set clear expectations and foster accountability among your team members.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations in-store. Prepare by thinking about challenges you've faced in previous roles and how you overcame them. This will demonstrate your problem-solving skills and resilience, which are key for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the training process during the 12-week programme, or how success is measured in the Store Manager role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
