At a Glance
- Tasks: Engage with customers, assist with eye tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a diverse and inclusive workplace.
- Benefits: Enjoy employee discounts, bonuses, and flexible benefits tailored for you.
- Other info: Access to 24/7 counselling support and career development opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer care and a desire to learn; retail experience is a plus.
The predicted salary is between 20000 - 30000 £ per year.
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‐screening activities of an eye‐test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading 'Step Into Optics' training programme. This programme includes both workshop based learning and practical 'on the job' experience.
Key responsibilities include:- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye‐tests and pre‐screening activities
- Providing after‐care support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report to the store manager.
Things you'll need to have:- Passion for customer care
- Desire to learn
- Worked in a retail or clinical environment
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non‐Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards.
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Retail Assistant (Opticians) in London employer: The Boots Company PLC
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As a Retail Assistant, you'll benefit from our industry-leading 'Step Into Optics' training programme, generous employee discounts, and flexible benefits tailored to your needs, all while making meaningful connections with customers in a supportive environment. Join us in a role where every day brings new opportunities to learn and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Opticians) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Opticians. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Retail Assistant, you'll be all about building relationships with customers. Think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you walk into the interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Retail Assistant (Opticians) in London
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, make sure to highlight your passion for customer service. We want to see how you connect with customers and understand their needs, so share any relevant experiences that showcase this.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Retail Assistant role at Boots Opticians. Mention specific responsibilities from the job description and how your skills match them.
Be Yourself:We value authenticity, so let your personality shine through in your application. Share your unique experiences and what makes you a great fit for our team. Remember, we’re looking for someone who will fit into our inclusive environment!
Apply Through Our Website:Make sure to apply through our official website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Stuff
Familiarise yourself with the products and services offered by Boots Opticians. Understand the basics of eyewear, eye tests, and customer care. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your People Skills
As a Retail Assistant, you'll be interacting with customers all day. Prepare examples of how you've built relationships in previous roles. Think about times when you went above and beyond to help someone – this will demonstrate your customer care passion.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and customer service. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
