At a Glance
- Tasks: Lead and inspire your team while providing personalised skincare consultations.
- Company: Join the iconic Liz Earle brand with a passion for natural beauty.
- Benefits: Enjoy up to 75% employee discount, generous holidays, and professional development.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real impact on customers' confidence and beauty journeys.
- Qualifications: Passion for skincare and experience in team leadership and customer service.
The predicted salary is between 27121 - 30506 € per year.
The salary for this role is £27,121 up to £30,506 depending on location. For part-time hours, the salary will be pro-rata. Being a Liz Earle Counter Manager is an exciting role where you’ll help customers by advising them about their skincare needs and take full responsibility for your counter and team. With a strong heritage, love for natural beauty and focus on the customer, this is your chance to be part of something truly special. At Liz Earle, we live and breathe our Precious Recipe; We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.
About the role: Find out from watching the video at the bottom of this page what a typical day as a Liz Earle advisor looks like and how Counter Managers support this. For Counter Manager specific information watch the video from minute 4:06. From leading, inspiring and motivating the team to deliver the best shopping experience to all customers, a counter manager's day is filled with helping their people feel confident and beautiful in their own skin.
Responsibilities:
- Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback.
- Build great relationships with customers and colleagues.
- Provide personalised consultations and skin services.
- Deliver your sales targets by creating business plans and driving in store promotions and Liz Earle offers.
- Complete our award-winning 12-month Skin School development programme.
- Make sure your counter is beautifully presented to showcase the range of Liz Earle products.
- Be an ambassador for the Liz Earle brand.
What you'll need to have:
- A passion for skincare and a love of Liz Earle.
- Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to.
- Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit.
- The ability to work with business plans, achieve sales targets and review individual and team performance.
- Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise.
It would be great if you also have:
- Experience using skincare products on customers.
Our benefits:
- Liz Earle Employee discount of up to 75%.
- Store discount (e.g., Boots or John Lewis).
- Quarterly Liz Earle Goody Box.
- Discretionary team bonus scheme.
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification.
- Generous holiday entitlement that increases with length of service.
- Personal Pension Scheme.
We have a great range of benefits that go beyond salary and offer flexibility to suit you. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
What's next? If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview. We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
Liz Earle - Counter Manager in Lancaster employer: The Boots Company PLC
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates natural beauty and customer care. As a Counter Manager, you'll not only lead and inspire your team but also enjoy generous benefits such as up to 75% employee discount, a comprehensive development programme, and a supportive environment that encourages personal growth and flexibility. Join us on the Isle of Wight, where our rich heritage and commitment to excellence create a truly rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Counter Manager in Lancaster
✨Tip Number 1
Get to know the Liz Earle brand inside out! Familiarise yourself with their products, values, and customer service approach. This will not only help you stand out in interviews but also show your genuine passion for skincare.
✨Tip Number 2
Practice your people skills! As a Counter Manager, you'll be leading a team and interacting with customers daily. Role-play scenarios with friends or family to boost your confidence in providing personalised consultations and handling various customer situations.
✨Tip Number 3
Showcase your leadership style! Think about how you've motivated teams in the past and be ready to share specific examples during your interview. Highlighting your ability to inspire and support others will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Liz Earle family. Don’t forget to follow up after your application to express your enthusiasm!
We think you need these skills to ace Liz Earle - Counter Manager in Lancaster
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share your experiences with Liz Earle products and how they’ve impacted your skincare journey. We want to see that you genuinely care about helping others feel confident in their skin.
Highlight Your Leadership Skills:As a Counter Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've motivated teams in the past and any specific achievements that demonstrate your ability to inspire and support others.
Personalise Your Application:Don’t just send a generic application! Tailor your cover letter and CV to reflect the values of Liz Earle. Mention how you embody 'We Care More, We Never Settle, We Are One Team' in your work ethic and customer interactions. This will show us that you’re a great fit for our culture.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role and our amazing benefits there!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Familiarise yourself with Liz Earle's products and their benefits, as well as the brand's ethos. Being able to discuss how you can help customers with their skincare needs will show your passion and expertise.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on how you nurtured their development and celebrated successes. This will demonstrate that you embody the 'We Are One Team' value.
✨Emphasise Customer Service Excellence
Outstanding customer service is key for this role. Think of specific instances where you've gone above and beyond for a customer. Be ready to share these stories during your interview to highlight your empathy and understanding, which are crucial for creating a welcoming environment.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the Counter Manager role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it aligns with the brand's focus on collaboration and support.
