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- Tasks: Lead a team to deliver exceptional customer care and operational excellence every day.
- Company: Join Boots, a leading retail and pharmacy brand with a commitment to diversity.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Great opportunities for personal growth and development in a dynamic setting.
- Why this job: Make a real impact by inspiring your team and connecting with customers.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.
Key responsibilities
- You will lead your team to deliver business growth by providing care to our customers and patients.
- You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews.
- Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations.
- Conduct regular reviews, audits and risk assessments to protect patient and public safety.
- Interpret data, trends and insights to work at pace and react to the changing needs of the customer.
What you’ll need to have
- Experience leading a team within a customer facing setting.
- An understanding of how to achieve performance goals through inspiring and coaching a team.
- A collaborative personality and able to succeed in a team‑centred environment.
It would be great if you also have
- Experience working within community pharmacy.
- Confidence with navigating and embracing new technology.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards.
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Assistant Manager in Lancaster employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Lancaster
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Boots' values and culture. This way, you can show how your experience aligns with their mission and how you can contribute to their customer care goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you've inspired teams in the past – that’s what they want to hear!
✨Tip Number 3
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics and how success is measured in the role. This shows you're genuinely interested and ready to engage with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the roles available and find the perfect fit for you at Boots.
We think you need these skills to ace Assistant Manager in Lancaster
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading a team. We want to see how you've inspired others and achieved performance goals in a customer-facing environment.
Connect with Our Values: Take a moment to understand our commitment to excellent customer care and operational standards. Use your application to demonstrate how your values align with ours, especially in terms of providing brilliant service and care.
Be Data Savvy: Since interpreting data and trends is key to the role, don’t shy away from mentioning any experience you have with data analysis. Show us how you've used insights to adapt to changing customer needs in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Customer Care
Make sure you understand the importance of customer care in the retail and pharmacy sectors. Be ready to share examples of how you've connected with customers in the past and how you can inspire your team to do the same.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you’ve successfully coached and developed a team. Think of specific instances where your guidance led to improved performance or morale, as this will demonstrate your capability to lead effectively.
✨Data-Driven Decision Making
Familiarise yourself with interpreting data and trends relevant to retail and pharmacy. Be prepared to talk about how you’ve used data to make decisions in previous roles, as this shows you can react quickly to changing customer needs.
✨Embrace Technology
Since the role involves navigating new technology, think about your experience with tech in a retail environment. Be ready to discuss how you’ve adapted to new systems and how you can help your team embrace these changes too.