At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Join Boots, a leading retail brand with a focus on inclusivity.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Opportunities for part-time roles and supportive application process.
- Why this job: Kickstart your career in a dynamic environment while helping customers find what they need.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.
What's next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Customer Advisor in Kirkwall employer: The Boots Company PLC
Boots is an exceptional employer that prioritises inclusivity and employee growth, offering award-winning training accredited by the Institute of Customer Service. With competitive hourly rates, generous employee discounts, and a supportive work culture, Boots provides a rewarding environment for Customer Advisors to thrive in their roles while making a meaningful impact on customer experiences. The company also values flexibility, ensuring that all employees can find a balance that suits their personal and professional lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Kirkwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your answers. Focus on how you can demonstrate your communication skills and teamwork experience, as these are key for a Customer Advisor position.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, especially in retail where customer interaction is key. Show that you take pride in your appearance and understand the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Advisor in Kirkwall
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to highlight any relevant experience or skills that match the Customer Advisor role. Whether it’s customer service or teamwork, we love seeing how you can contribute to our team!
Show Enthusiasm:Express your excitement about the role and working with us at Boots. A positive attitude can really make your application stand out, so let us know why you’re keen to join our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster!
How to prepare for a job interview at The Boots Company PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, managing the tills, and promoting in-store offers. This will show that you're genuinely interested and prepared.
✨Practice Your People Skills
Since this role is all about customer interaction, practice how you would engage with customers. Think of scenarios where you might need to listen actively or provide advice. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Show Your Team Spirit
Boots values teamwork, so be ready to discuss your experiences working in a team. Share examples of how you've collaborated with others to achieve a common goal. This will demonstrate that you can contribute positively to the store's dynamic.
✨Highlight Your Attention to Detail
The little things matter in customer service! Be prepared to talk about how you ensure a clean and presentable environment or how you pay attention to customer needs. This will illustrate your commitment to providing an excellent shopping experience.
