At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Opportunities for career growth and a collaborative workplace culture.
- Why this job: Kickstart your career with valuable experience and a supportive team environment.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 22000 - 25000 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in the role. Joining us as a Customer Advisor is a great opportunity whether it's your first job and you're looking to gain some valuable experience, or you have retail experience and are looking for a new challenge. This could be the start of a new career with us.
About the role
- You will work onsite and report to the Assistant or Store Manager.
- Your responsibilities include helping on the tills, advising customers, or working in our back shop.
- Help our customers and put them at ease: listening, answering questions, giving great advice on our products, recommending items and simply offering a basket - the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more information we can give our customers the better.
- Help our stores run smoothly - ensuring the right products are displayed on the shop floor, providing excellent service on our tills, and helping with stock in the stock rooms.
- Work with other team members to provide a great shopping experience, ensuring the store is always clean, presentable and something everyone can be proud of.
- Receive award-winning training accredited by the Institute of Customer Service.
What you'll need to have
- These are the essential skills or experience needed to succeed in this role.
- Full training is provided for this role, and we are looking for people who excel in a varied environment, work at pace, communicate and listen effectively, enjoy working as part of a team, promote a collaborative team dynamic, understand that the little things make the biggest difference for customer interactions, and desire to be a proud brand ambassador for Boots.
- It would be great if you also have experience providing customer care and delivering great customer service, although this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We think you need these skills to ace Customer Advisor in Irvine
Communication Skills
Adaptability
Problem-Solving Skills
Attention to Detail
Teamwork
Time Management
Customer Service
