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For Companies At a Glance
- Tasks: Engage with customers, assist with eye tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a diverse and inclusive workplace.
- Benefits: Enjoy discounts, bonuses, flexible benefits, and career development opportunities.
- Other info: Access to 24/7 counselling support and a positive team culture.
- Why this job: Make a difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Passion for customer care and a desire to learn; retail experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
About the role
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.
You will also be involved in:
- Ordering, dispensing and collection of glasses and contact lenses
- Supporting with eye‑tests and pre‑screening activities
- Providing aftercare support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report to store manager.
What you’ll need to have:
- Passion for customer care
- Desire to learn
It would be great if you also have:
- Worked in a retail or clinical environment
Our benefits:
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non‑Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
Retail Assistant (Opticians) in Ilford employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Opticians) in Ilford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Opticians. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! As a Retail Assistant, you'll be all about building relationships with customers. Think of examples from your past experiences where you've gone above and beyond for someone. This will help you shine during those tricky interview questions.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Boots Opticians careers page and submit your application directly. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Retail Assistant (Opticians) in Ilford
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you've gone the extra mile for a customer, as this will resonate with us at Boots Opticians.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the Retail Assistant role. We want to see how your background fits with our team and the unique environment we offer.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll be one step closer to joining our fantastic team at Boots Opticians!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Stuff
Before the interview, brush up on your knowledge about eyewear and customer service. Familiarise yourself with common optical terms and products. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Retail Assistant, you'll be interacting with customers all day. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you went above and beyond to help someone – this will highlight your customer care passion.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions that show your interest in the company and the role. Ask about the 'Step Into Optics' training programme or how the team fosters inclusivity. This demonstrates your eagerness to learn and grow within the company.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Since you'll be working in a retail environment, aim for a polished look that reflects the professional yet approachable vibe of Boots Opticians.