At a Glance
- Tasks: Help customers find gifts and create memorable shopping experiences this festive season.
- Company: Join Boots, a leading retailer known for its supportive and inclusive culture.
- Benefits: Enjoy competitive pay, employee discounts, and wellbeing support.
- Other info: Temporary role with potential for longer-term opportunities and career growth.
- Why this job: Be part of a fun team and make a real difference during the busiest time of year.
- Qualifications: Customer-focused attitude and a willingness to support your team.
The predicted salary is between 9.9 - 12.1 £ per hour.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. This is a weekly paid role.
Ready to make someone's day this Christmas? Join Boots as a Seasonal Customer Advisor and be part of something special.
The festive season at Boots is one of the busiest and most exciting times of the year, and we're looking for enthusiastic people to help create brilliant experiences for our customers when it matters most.
About the opportunity
As a Seasonal Customer Advisor, you'll be at the heart of the action, helping customers find the perfect gift, discover great offers and get what they need for the celebrations ahead.
You'll be the friendly face customers turn to for advice and support, creating feel-good moments that make a real difference and keep them coming back all year round.
This is an important role where you'll help deliver a great experience for our customers.
It's also a fast-paced and active role where priorities can change quickly throughout the day.
You won't just be helping customers on the shop floor. You'll also support deliveries, replenish stock, and help keep the store looking its best.
Working in store is a real team effort, so you'll need to be flexible and ready to step into different areas to keep things running smoothly.
You'll feel good knowing you're playing your part and enjoy a strong sense of teamwork and fun as everyone pulls together during our busiest season.
If you enjoy helping people, staying busy and being part of a supportive team, this could be the role for you.
This is a temporary role, with the potential for longer-term opportunities depending on local availability.
- What you'll be doing
- Welcome customers, understand their needs and help them find the right products, gifts, services and offers.
- Create memorable customer experiences through friendly, personalised service.
- Help customers complete purchases using tills and self-checkouts.
- Replenish stock and keep shelves full
- Support deliveries and help organise stock in the stockroom.
- Keep the store and shopping areas look their best.
- Work across different areas of the store and support your team wherever help is needed.
- What you'll need to have (our must-haves)
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day and New Year's Day.
- Customer-focused — enjoys talking to people and helping customers have a great experience.
- Team player — supports others and cares about team success.
- Operations ready — comfortable balancing customer service with stock, fulfilment and shop floor tasks.
- Proactive attitude — sees what needs doing and takes ownership.
- Resilient — stays positive and focused during busy periods.
- Energy and stamina — keeps energy high throughout long, active shifts.
- Confident asking questions — asks for help when needed to get things right.
- Comfortable with technology — learns new systems and confidently uses handheld devices, tills and self-checkouts.
- It would be great if you also have
- Previous experience in a retail or customer-facing environment.
- Familiarity with Boots products and services.
- Where your brilliance can take you
You’ll receive industry-recognised training and build valuable experience along the way.
You may go on to explore more in Retail, Pharmacy, Beauty or Opticians, or ultimately progress into management.
There are plenty of paths to follow for you to become brilliant with Boots —you can read some of our colleagues stories here.
- Rewards designed for you
- Generous employee discount across Boots and our partner brands
- Discounts at nationwide retailers
- 24/7 counselling and wellbeing support through our Employee Assistance Programme
There’s lots more in our benefits and discounts, My Boosts – there to give you that little lift in your everyday.
Find out more at https://www. boots. jobs/why-boots/rewards-benefits.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves.
We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Where a role is advertised as full-time, we are open to discussing part-time and job share options.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
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Customer Advisor (Seasonal) in Horsham employer: The Boots Company PLC
Boots Company PLC is an exceptional employer, offering a dynamic work culture in the heart of Glasgow. With award-winning training and clear pathways for career advancement, employees are empowered to grow within a supportive team environment that values customer service excellence. Join us for a rewarding experience where your contributions directly enhance the shopping experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Seasonal) in Horsham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Boots Company PLC.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Boots Company PLC. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Advisor (Seasonal) in Horsham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Boots Company PLC.
How to prepare for a job interview at The Boots Company PLC
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Boots Company PLC's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Boots Company PLC offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
