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- Tasks: As a Healthcare Advisor, you'll provide expert advice and outstanding customer care in-store.
- Company: Boots is transforming healthcare to make it more accessible and exciting for everyone.
- Benefits: Enjoy flexible benefits, employee discounts, and a pension scheme.
- Why this job: Join a passionate team dedicated to enhancing customer experiences and promoting health and wellness.
- Qualifications: Bring energy, empathy, and a desire to learn about health; experience in healthcare is a plus.
- Other info: Open to part-time options and committed to inclusivity in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Healthcare at Boots is changing! We are re-imagining the healthcare to make it more accessible and exciting in stores and online. Customers will experience healthcare in a re-inspired, modern environment where they can be offered personalised and expert advice. This is where our Healthcare Advisors come in with their in-depth knowledge across health and wellness to enhance every customer and patient’s experience
About the role
As a Healthcare Advisor, your role will be to deliver complete care by giving advice on healthcare products and services. You will also:
- Provide outstanding customer care and advice within your store
- Keep up-to-date with all the various new lines and promotions within store, so that you can always provide customers with the most up-to-date information.
- Take every opportunity to provide information to customers, referring them to the pharmacist when appropriate, to help them select the best products and services – with increased sales being the natural result.
- Play your part within the team, working together and taking action to help and support colleagues to deliver the best for customers.
- Be a role model for the ‘customer-led’ attitude. The customer is everything to you, and you’ll create a culture where everyone is friendly and passionate about doing the right thing for them.
- Ensure compliance with company and professional standards, relevant legislation and company procedures.
- Take responsibility with your colleagues, to ensure that the store is clean and tidy and queues are managed effectively.
- Share and celebrate your successes, and identify best practice across local stores, to ensure that outstanding customer care is always provided.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
- Energy and passion for finding the best solutions for your customers
- Curious about patients, customers and their holistic health and wellbeing
- Empathetic and able to interact sensitively
- A team player that loves to contribute to the team and store’s success
- Digitally savvy and comfortable embracing technology and the omnichannel offering
- Sales-driven and focused on delivering a great customer experience
- Be an ambassador for the Boots brand, with desiring to learn about everything health
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.
- Experience in a healthcare setting
Our benefits
- Pension membership (PRSA)
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/ireland Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If your application is successful, you\’ll be invited to an in-store interview in the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check prior to starting with us, this may include Garda vetting and/or professional registration/membership checks. #J-18808-Ljbffr
Healthcare Advisor employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Advisor
✨Tip Number 1
Familiarise yourself with Boots' healthcare products and services. Understanding the latest offerings will not only help you provide better advice to customers but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully assisted customers in the past. This will highlight your ability to deliver outstanding care, which is crucial for a Healthcare Advisor.
✨Tip Number 3
Research the latest trends in health and wellness. Being knowledgeable about current topics will allow you to engage in meaningful conversations with both customers and interviewers, showcasing your passion for the field.
✨Tip Number 4
Emphasise your teamwork experience. Since collaboration is key in this role, be ready to discuss how you've worked effectively within a team to achieve common goals, which aligns with Boots' values.
We think you need these skills to ace Healthcare Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Healthcare Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for healthcare and customer service. Mention specific examples of how you've provided outstanding customer care in the past, and express your enthusiasm for working at Boots.
Highlight Relevant Experience: In your CV, emphasise any previous experience in healthcare or customer service roles. Use bullet points to clearly outline your achievements and how they relate to the skills mentioned in the job description.
Showcase Your Team Spirit: Since teamwork is essential for this role, include examples in your application that demonstrate your ability to work collaboratively. Mention any instances where you contributed to team success or supported colleagues in achieving goals.
How to prepare for a job interview at The Boots Company PLC
✨Show Your Passion for Healthcare
Make sure to express your genuine enthusiasm for healthcare and helping customers. Share any personal experiences or stories that highlight your commitment to improving health and wellness, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to assist customers, as this role is all about creating a positive experience for them.
✨Stay Updated on Products and Promotions
Familiarise yourself with Boots' current healthcare products and any ongoing promotions. Being knowledgeable about what the store offers will show your initiative and readiness to provide accurate information to customers.
✨Emphasise Teamwork and Collaboration
Be ready to discuss how you work effectively within a team. Share examples of how you've supported colleagues in previous roles, as teamwork is crucial in delivering the best customer care at Boots.
