At a Glance
- Tasks: Lead and scale Boots Digital Health operations while driving team performance and project delivery.
- Company: Join Boots, a leading name in healthcare with a commitment to innovation and inclusivity.
- Benefits: Enjoy flexible working, generous discounts, and a supportive environment for personal growth.
- Other info: Embrace a culture of collaboration and continuous improvement with excellent career development opportunities.
- Why this job: Make a real impact in digital health and lead a high-performing team in a dynamic setting.
- Qualifications: Proven operational leadership experience in fast-paced environments, ideally in healthcare or tech.
The predicted salary is between 48000 - 84000 £ per year.
We are looking for a Head of Non-Clinical Operations to scale and run the Boots Digital Health business. You will work to ensure the day to day runs smoothly as well as driving your team to deliver projects and improvements in collaboration with the wider business.
In this role, you will work closely with the operations teams at Boots Digital Health and the wider Boots business to develop and maintain an efficient operation whilst ensuring new growth initiatives are delivered successfully.
Key responsibilities of the role include:
- Lead the development and delivery of operational KPIs and performance reporting, using trend analysis to identify risks, opportunities, and areas for optimisation.
- Lead on Risk, Quality, Incident and Complaints for the Operations function, working closely with the Compliance Manager to ensure robust reporting, unlock insight and action learnings.
- Set the standard for operating documentation, detailing all our processes to ensure standardised best practice across teams.
- Partner with the home delivery hub operations lead to ensure we deliver an excellent quality of service to our patients.
- Oversee the Operations Managers working across the asynchronous and synchronous parts of our business to drive new projects and improve efficiencies.
- Be an ambassador for data-led decision making, championing the use of analytics insight to inform better operational planning and decisions.
- Manage the operational relationships with our external partners to ensure they deliver service excellence.
- Leadership of the patient support operations and ADHD and Mental Health Operations team.
- Collaborate with clinical, product, tech and commercial to evolve and enhance the value proposition (services, features etc) to our patients.
- Deputise for the Operations Director as required.
What experience you’ll need to have:
- Proven experience in an operational leadership role within a healthcare, digital health, e-commerce, or fast-paced tech-led environment.
- A strong ability to operate effectively in high-growth and evolving environments — comfortable navigating ambiguity, prioritising at pace, and leading through periods of change or peak demand.
- A data-led mindset, with advanced Excel and analytical capability.
- Strong organisational and delivery skills, with the ability to manage multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail.
- A proactive and solutions-focused approach — you take ownership, follow through on commitments, and continuously look for opportunities to improve processes and outcomes.
- Excellent stakeholder management and communication skills.
- Significant leadership experience, coaching and mentoring a team to build a high performing team.
It’ll be great if you also have:
- Experience working within a healthcare or other regulated industry ideally within the tech sector.
- Expertise in resource planning.
- Experience within a contact centre environment.
- Experience scaling operations in a hyper growing business.
- Familiarity with operational and change frameworks/ methodologies (e.g. Lean, Six Sigma, Agile).
At Boots, we are proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we are committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Rewards designed for you:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
What’s next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Head of Non-Clinical Operations, Boots Digital Health employer: The Boots Company PLC
At Boots, we pride ourselves on fostering a supportive and inclusive work environment where every employee can thrive. As the Head of Non-Clinical Operations in our dynamic Islington location, you will benefit from a range of rewards including generous employee discounts, flexible benefits, and access to 24/7 counselling support. We are committed to your professional growth, offering opportunities to lead impactful projects while collaborating with diverse teams to enhance our digital health services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Non-Clinical Operations, Boots Digital Health
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Boots or in digital health. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Boots Digital Health, their operations, and recent projects. Show them you’re not just another candidate but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on articulating your experience in operational leadership and how it aligns with what Boots is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Boots team!
We think you need these skills to ace Head of Non-Clinical Operations, Boots Digital Health
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Non-Clinical Operations role. Highlight your relevant experience in operational leadership, especially in healthcare or tech environments, to show us you’re the perfect fit!
Showcase Your Data Skills:Since we love a data-led mindset, don’t forget to mention your analytical capabilities. Share examples of how you've used data to drive operational improvements and decision-making in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your experience and skills, making it easy for us to see how you can contribute to our team at Boots Digital Health.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Boots!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Numbers
As a Head of Non-Clinical Operations, you'll need to demonstrate your data-led mindset. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've used data analysis in past roles to drive operational improvements.
✨Showcase Your Leadership Style
Leadership experience is crucial for this position. Prepare examples that highlight your ability to coach and mentor teams, especially in high-growth environments. Think about specific challenges you've faced and how you navigated them while keeping your team motivated.
✨Understand the Business Landscape
Familiarise yourself with Boots Digital Health and its operations. Research their current projects, challenges, and competitors. This will not only show your interest but also help you articulate how you can contribute to their growth initiatives.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in ambiguous situations. Think of scenarios where you've had to prioritise tasks under pressure or manage multiple stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
