At a Glance
- Tasks: Drive operational excellence and improve performance across stores in the North East.
- Company: Join Boots Opticians, a leader in retail with a focus on inclusivity and development.
- Benefits: Enjoy competitive pay, generous discounts, flexible benefits, and a supportive work environment.
- Other info: Flexible working options available; we support your growth and well-being.
- Why this job: Make a real impact by enhancing customer experiences and coaching teams to success.
- Qualifications: Experience in multi-site retail leadership and strong analytical skills required.
The predicted salary is between 56059 - 68517 £ per year.
- Retail Operations Manager – North East
- Shift pattern: Weekend and Weekday working – 37.5 Hour Contract
Regional Operations Manager is an exciting opportunity to play a pivotal role in driving operational excellence across our stores in the North East.
This is a regional field-based role, working in partnership with the Regional Manager to improve operational performance, embed high standards and support stores to deliver the best possible customer and colleague experience.
We're looking for a highly operational, analytical and commercially minded leader who thrives on improving performance, coaching teams and using data and insight to drive continuous improvement.
You'll work in close partnership with the Regional Manager to deliver operational priorities, ensure exceptional customer experiences and maintain high standards of compliance across the region.
About the role
Reporting to the Regional Manager, you'll support stores across a defined geographical region and will:
- Lead the operational excellence and loss agenda across the region.
- Analyse operational and commercial performance data to identify trends, risks and opportunities, translating insight into clear action plans.
- Coach and support Store Leaders to improve operational performance, compliance and customer experience.
- Drive consistency and delivery of operational standards, policies and compliance measures across all stores.
- Partner with the Regional Manager to support customer complaints and employee relations matters.
- Ensure clinic deployment across the region is optimised to maximise customer access and operational efficiency.
- Regularly visit stores to identify opportunities to improve operational effectiveness, productivity and colleague engagement.
- Monitor key performance indicators, ensuring actions are taken to improve performance where required.
- Ensure all stores operate safely, legally and in line with company policies and regulatory requirements.
- Share best practice across the region, embedding a culture of continuous improvement and operational excellence.
- What you'll need to have
We're looking for someone who can demonstrate
- Experience in a multi-site retail, healthcare or customer-facing operational leadership role.
- A strong operational mindset with the ability to balance day-to-day priorities alongside longer-term improvements.
- Excellent analytical skills, with confidence interpreting data, identifying trends and making evidence-based decisions.
- Experience coaching and developing leaders to improve performance.
- Strong knowledge of operational compliance and delivering consistently high standards.
- Experience supporting employee relations and customer escalations.
- Excellent communication, influencing and stakeholder management skills.
- The ability to work independently, prioritise effectively and manage a varied workload.
- Flexibility to travel extensively across Western England and South Wales.
- It would be great if you also have
The following are desirable rather than essential, and we welcome applications from candidates who can demonstrate transferable skills and experience:
- Experience within optics, healthcare or another regulated retail environment.
- Experience leading loss prevention or stock protection initiatives.
- Knowledge of clinic or appointment-based operational planning.
- Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity, paternity and adoption leave, plus a gift card for colleagues expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We offer a wide range of additional benefits to suit your lifestyle. Find out more at boots. jobs/rewards. Exclusions may apply and benefits are available for eligible roles only.
Why Boots Opticians
At Boots Opticians, we foster an inclusive working environment where everyone can be themselves and reach their full potential.
We're passionate about developing our colleagues, embracing diversity and creating opportunities to make a real difference for our customers and communities.
What's next
Where this role is advertised as full-time, we're happy to discuss part-time and job share opportunities during the recruitment process.
If you require any adjustments to support you through the application or interview process, we'll work with you to ensure you're able to perform at your best.
We hope to hear from you soon.
Be brilliant with Boots.
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Regional Operations Manager in Gateshead employer: The Boots Company PLC
The Boots Company PLC is an excellent employer, offering a dynamic work environment where Mobile Dispensing Opticians can thrive. With a strong focus on employee growth and development, the company provides comprehensive training opportunities and encourages continuous learning. Additionally, employees enjoy a range of benefits, including a retirement savings plan, bonuses, and generous discounts, all while being part of a supportive team dedicated to delivering exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager in Gateshead
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Regional Operations Manager in Gateshead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to The Boots Company PLC:Don’t forget to personalise your application for The Boots Company PLC! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at The Boots Company PLC
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that The Boots Company PLC offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at The Boots Company PLC and contribute positively during your temporary stint.
