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- Tasks: Support Franchise Partners in driving sales growth and operational excellence across stores.
- Company: Join Boots, a trusted leader in healthcare and retail with a diverse and inclusive culture.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Make a real impact by coaching partners and enhancing operational standards in the optical industry.
- Qualifications: Leadership experience in optical or franchise settings, strong commercial skills, and excellent communication.
- Other info: Field-based role with opportunities for career growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
A field-based role supporting our Franchise Partners across the Franchise estate in delivering sales growth, compliance, operating standards and Franchise Partner development.
Key responsibilities:
- Support the delivery of regional & company profit targets and protect our Brand by driving incredible standards in franchise stores on all relevant matters, whilst helping secure investments in property and technology.
- Build relationships across franchise stores, developing the operational skillset & capability of partners and supporting the attraction, pipeline, recruitment and performance of partners.
- Work with Franchise, Retail, Finance and support office colleagues to develop and deliver company Operational plans.
- Accountable for +45 Opticians stores ensuring we protect our Brand in clinical, commercial, GOC, legal and people governance, and securing sizeable investments to property and technology.
- Develop the capability of Franchise Partners ensuring they deliver to the terms of their contract.
- Support the Franchise Regional Manager to deliver operational excellence across the region, including patient safety, clinical, commercial and retail standards.
- Take a critical role ensuring each Franchise partner has a clear 5 year performance, investment and location plan.
- Coach franchise partners, removing optionality, and share best practice across all Regions.
- Upskill store teams across the Region to meet operational goals.
What you’ll need to have (our must-haves):
- Experience in leadership roles across a geography and exposure to Optical, Franchise, JV and Company owned business models.
- Ability to influence and support change within a cross-functional team.
- Strong commercial skills and an understanding of Finance, P&L, cash-flow, business development, ROI and business management.
- Recent and up-to-date opticians store experience essential alongside experience with Opticians store operational process, KPIs and loss levers.
- A zero-tolerance mindset for non-compliance and optionality to follow processes is essential and great coaching skills to get to the root cause of an issue and then identify ways to solve them.
- Excellent organisation skills and be an effective verbal & written communicator, knowing when to face into challenges 121.
- Experience in identifying trends in data is essential and a large part of the role, then being able to implement actions to improve, review results and advise on next steps.
It would be great if you also have:
- Previous field role experience within Optical Industry.
- Previous Franchise experience.
Rewards designed for you:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only.
About The Boots Group: The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What’s next: If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon. Be brilliant with Boots.
Franchise Standards and Operations Manager employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Standards and Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the optical industry, especially those who have worked with franchises. They can provide insider info and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by researching the company’s franchise operations. Understand their values and how they maintain compliance and operational standards. This will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 3
Show off your coaching skills! Be ready to discuss how you've developed teams in the past. Use specific examples that highlight your ability to influence change and improve performance across different locations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Boots team and are familiar with our processes.
We think you need these skills to ace Franchise Standards and Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leadership roles and the optical industry. We want to see how your skills align with the Franchise Standards and Operations Manager role, so don’t hold back!
Showcase Your Commercial Skills: Since this role involves a strong understanding of finance and business management, be sure to include examples of how you've influenced change and driven results in previous positions. We love seeing those numbers!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate effective communication, so make sure your written skills shine through without any fluff.
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and get the ball rolling on your journey with Boots. Plus, it’s super easy!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Numbers
Make sure you brush up on your financial knowledge, especially around P&L, cash-flow, and ROI. Being able to discuss these metrics confidently will show that you understand the commercial side of the role and can drive profitability.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams or individuals in the past. This role requires great coaching skills, so be ready to share specific instances where you’ve helped others improve their performance or resolve issues.
✨Understand Compliance Inside Out
Since a zero-tolerance mindset for non-compliance is essential, be prepared to discuss your approach to ensuring compliance in previous roles. Highlight any experiences where you’ve had to enforce standards or navigate challenges related to compliance.
✨Build Relationships
Think about how you can demonstrate your ability to build relationships across different teams. Prepare anecdotes that illustrate your experience in collaborating with cross-functional teams and how you’ve influenced change in those settings.
