At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and generous leave policies.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Kickstart your career with award-winning training and a supportive team environment.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
About the role
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal opportunity
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor in England employer: The Boots Company PLC
Boots is an exceptional employer, offering a supportive and inclusive work culture that values diversity and teamwork. As a Customer Advisor in London, you will benefit from competitive pay, award-winning training, and generous employee discounts, all while contributing to a positive shopping experience for customers. With opportunities for career growth and a commitment to employee well-being through flexible benefits and counselling support, Boots is dedicated to helping you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in England
✨Tip Number 1
Get to know the company inside out! Research Boots, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in-store. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making your job search easier.
We think you need these skills to ace Customer Advisor in England
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like teamwork and customer service. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the role – remember, less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at The Boots Company PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, promoting in-store offers, and ensuring a smooth shopping experience. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. During the interview, practice active listening and articulate your thoughts clearly. Share examples of how you've successfully interacted with customers or worked as part of a team to highlight your skills.
✨Emphasise Teamwork and Collaboration
This role requires working closely with others, so be ready to discuss your experiences in a team setting. Talk about how you contribute to a positive team dynamic and how you can help create a great shopping experience together with your colleagues.
✨Highlight Your Customer Service Mindset
Even if you don't have extensive experience, demonstrate your passion for customer service. Share any relevant experiences where you went the extra mile for someone, showing that you understand the importance of those little things that make a difference in customer interactions.
