At a Glance
- Tasks: Help customers with skincare advice and provide personalised consultations.
- Company: Join the iconic Liz Earle team, known for natural beauty and customer care.
- Benefits: Enjoy up to 75% discount on products, generous holiday allowance, and a pension scheme.
- Other info: Flexible working options available; great career development opportunities.
- Why this job: Be part of a brand that empowers confidence and celebrates natural beauty.
- Qualifications: Empathy, sales enthusiasm, and a passion for skincare are key.
The predicted salary is between 26513 - 30482 £ per year.
The salary for this role is £26,513.19 - £30,482.35 depending on location. For part-time hours, the salary will be pro-rata. Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.
At Liz Earle, we live and breathe our Precious Recipe: We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guide how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.
About the role
Ever wondered what a day in the life of a Liz Earle Advisor looks like? Tara shares her experience in this short video. From engaging with customers to providing personalised skincare consultations, Tara’s day is filled with helping people feel confident and beautiful in their own skin. You will be based on our Liz Earle counter in store and report into the Counter Manager.
Your main responsibilities will be to:
- Build great relationships with our customers and your colleagues.
- Provide personalised consultations and skin services.
- Meet your sales targets and tell customers about our Liz Earle offers and in-store promotions.
- Complete our award-winning 12-month Skin School development programme.
- Ensure your counter is beautifully presented to showcase the range of Liz Earle products.
What you’ll need to have:
- Welcome each customer and treat everyone with empathy and understanding.
- Enjoy meeting sales targets and playing their part to deliver great team performance.
- Love to learn and keep up to date with the latest skincare trends.
- Be comfortable working both on your own and within a team.
- Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs.
It would be great if you also have:
- Previous experience working with customers.
- Experience using skincare products on customers.
Our benefits:
- Employee discount of up to 75% on Liz Earle products.
- Additional store discount (Boots or John Lewis).
- Quarterly Liz Earle Goody Box.
- Discretionary team bonus scheme.
- Become a certified skin expert with our CIBTAC certification.
- Generous holiday allowance that increases with length of service.
- Personal Pension Scheme.
We have a great range of benefits that go beyond salary and offer flexibility to suit you.
Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
Who we are:
Five iconic brands make up No7 Beauty Company – No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.
What's next?
If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days. We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
Liz Earle - Customer Advisor employer: The Boots Company PLC
At Liz Earle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions personal growth and development. As a Customer Advisor, you'll enjoy generous employee discounts, a comprehensive training programme, and a supportive team environment that values diversity and inclusion. With our roots on the Isle of Wight, you’ll be part of a brand that not only cares for its customers but also invests in its employees' well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Liz Earle - Customer Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Boots Company PLC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Boots Company PLC and let us see your personality shine through!
We think you need these skills to ace Liz Earle - Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Boots Company PLC.
Get Familiar with Our Brand:Before applying, take some time to learn about The Boots Company PLC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Boots Company PLC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Boots Company PLC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Boots Company PLC will surely appreciate.
