At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and manage store operations.
- Company: Join Boots Opticians, a leader in the retail optical industry.
- Benefits: Enjoy bonuses, generous discounts, flexible benefits, and career development opportunities.
- Other info: Access to 24/7 counselling support and inclusive workplace culture.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and a desire to learn and lead.
The predicted salary is between 30000 - 40000 € per year.
About the role
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include patient pre‑screening, dispensing, accuracy checks and much more.
You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return‑to‑work reviews and performance management. We will support you in completing our industry‑leading ‘Step into Optics’ training programme to help you develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
What you’ll need to have:
- Experience working in a customer facing role
- Desire to learn
- Led or coached a team
It would be great if you also have:
- Experience working in a clinical environment
Our benefits:
- Discretionary Quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non‑Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Equal Opportunity Statement
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Ban the Box Statement
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Assistant Store Manager (Retail) in Devon employer: The Boots Company PLC
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can lead and inspire a diverse team while delivering outstanding customer service. Our commitment to employee growth is evident through our industry-leading training programmes and flexible benefits, ensuring that you have the support needed to advance your career in a positive and inclusive atmosphere. With generous discounts, a discretionary bonus scheme, and access to 24/7 counselling services, we strive to create a rewarding workplace that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (Retail) in Devon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Boots Opticians' social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or coached someone. Be ready to share these experiences during your interview to demonstrate your ability to inspire and develop others, which is key for the Assistant Store Manager role.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering an exemplary customer journey, which is crucial for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Assistant Store Manager (Retail) in Devon
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share specific examples of how you've gone above and beyond in previous roles to create a great experience for customers.
Highlight Your Leadership Skills:We want to see your experience in leading or coaching a team. Mention any times you've motivated others or helped them develop their skills. This will show us you're ready to inspire your future team at Boots Opticians.
Tailor Your Application:Make sure to customise your application to fit the Assistant Store Manager role. Use keywords from the job description and relate your experiences directly to the responsibilities mentioned. This helps us see why you're a perfect fit!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Stuff
Make sure you understand the role of an Assistant Store Manager at Boots Opticians. Familiarise yourself with their customer service approach, clinical activities, and how they support team development. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've led or coached a team in the past. Think about specific situations where you inspired your team or improved performance. This is crucial since the role involves managing a diverse team and helping them grow.
✨Demonstrate Your Customer Focus
Be ready to discuss your experience in customer-facing roles. Share stories that highlight your ability to deliver excellent customer service and how you handle challenging situations. This will resonate well with the interviewers as customer satisfaction is key.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store's operations, team dynamics, and training opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
