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- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, employee discounts, and a pension scheme.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Full training provided, with options for part-time roles available.
The predicted salary is between 24000 - 36000 £ per year.
Joining us as a Customer Assistant is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this is the start of a new career with us
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it\’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers, the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
What you’ll need to have
Full training is provided for this role, and we are looking for people who
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Pension membership (PRSA)
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/ireland. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If your application is successful, you\’ll be invited to an in-store interview in the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. #J-18808-Ljbffr
Customer Assistant employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with Boots' products and services before your interview. Knowing the ins and outs of what we offer will help you engage with customers effectively and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family as if they were customers. This will help you feel more comfortable in a customer-facing role and demonstrate your ability to listen and respond to their needs.
✨Tip Number 3
Show your enthusiasm for teamwork by sharing examples of how you've collaborated with others in previous roles or experiences. Highlighting your ability to work well with a team will resonate with our values at Boots.
✨Tip Number 4
Be prepared to discuss how you can contribute to creating a positive shopping experience. Think about small gestures that can make a big difference, as this aligns with our focus on customer care and service excellence.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the company. Mention your desire to provide excellent customer service and how you can contribute to creating a positive shopping experience.
Highlight Relevant Experience: If you have previous experience in retail or customer service, make sure to include specific examples of how you excelled in those roles. If this is your first job, focus on transferable skills such as teamwork, communication, and problem-solving.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at The Boots Company PLC
✨Show Your Customer Service Skills
As a Customer Assistant, your ability to connect with customers is key. Prepare examples of how you've helped customers in the past, whether through listening to their needs or providing excellent service. This will demonstrate your capability to create a positive shopping experience.
✨Know the Products and Offers
Familiarise yourself with the products and any current promotions before the interview. Being able to discuss these confidently shows your enthusiasm for the role and your readiness to assist customers effectively.
✨Emphasise Teamwork
Highlight your experience working in teams. Boots values collaboration, so share instances where you contributed to a team goal or supported colleagues. This will show that you can work well in a dynamic retail environment.
✨Be Personable and Approachable
During the interview, focus on being friendly and approachable. Practice active listening and engage with the interviewer as if they were a customer. This will reflect the kind of attitude you would bring to the role and help you stand out.