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- Tasks: Assist customers, manage tills, and ensure a smooth store experience.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, employee discounts, and a pension scheme.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Full training provided, with options for part-time roles available.
The predicted salary is between 24000 - 36000 £ per year.
Joining us as a Customer Assistant is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this is the start of a new career with us
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it\’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers, the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
What you’ll need to have
Full training is provided for this role, and we are looking for people who
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Pension membership (PRSA)
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/ireland. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If your application is successful, you\’ll be invited to an in-store interview in the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. #J-18808-Ljbffr
Customer Assistant employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with Boots' products and services before your interview. Knowing the ins and outs of what we offer will help you engage with customers effectively and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family as if they were customers. This will help you feel more comfortable in a customer-facing role and demonstrate your ability to listen and respond to their needs.
✨Tip Number 3
Show your enthusiasm for teamwork during the interview. Share examples of how you've collaborated with others in the past, as this aligns with our values and the collaborative environment we promote at Boots.
✨Tip Number 4
Be prepared to discuss how you can contribute to creating a positive shopping experience. Think about small gestures that make a difference and be ready to share your ideas on how to enhance customer interactions.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles or retail experience. Use keywords from the job description to show you understand what they are looking for.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at Boots and how your skills align with their values, such as teamwork and customer care.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively. Provide examples of how you've successfully interacted with customers or worked in a team to enhance the shopping experience.
Highlight Your Adaptability: Since the role requires working in a varied environment, mention instances where you've adapted to new situations or challenges. This will demonstrate your ability to thrive in a fast-paced retail setting.
How to prepare for a job interview at The Boots Company PLC
✨Show Your Customer Service Skills
Be prepared to discuss your previous experiences in customer service, even if they are from different roles. Highlight how you made customers feel valued and how you handled any challenges.
✨Know the Products
Familiarise yourself with the products and services offered by the company. Being able to recommend items or explain promotions will show your enthusiasm and readiness for the role.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to share examples of how you've successfully worked in a team before. Emphasise your ability to collaborate and support your colleagues.
✨Emphasise Attention to Detail
Discuss how you pay attention to the little things that enhance customer interactions. This could include remembering regular customers' preferences or ensuring the store is always presentable.