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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth store operation.
- Company: Join Boots, a leading health and beauty retailer committed to inclusivity and improvement.
- Benefits: Enjoy flexible working options, employee discounts, and a generous retirement savings plan.
- Why this job: Gain valuable experience in a dynamic environment while making a positive impact on customer experiences.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Full training provided, with opportunities for career growth and development.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.
You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it\’s the little things that make a difference.
- Get to know our in‑store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
- You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you’ll need
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
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Customer Advisor (Airport) employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Airport)
✨Tip Number 1
Familiarise yourself with Boots' products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves interacting with customers, being able to listen actively and respond appropriately is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the company culture at Boots. Understanding their values and commitment to customer service will allow you to align your responses during the interview, demonstrating that you’re a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team dynamics and expectations, which can help you stand out as a candidate.
We think you need these skills to ace Customer Advisor (Airport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or retail. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've excelled in similar roles or situations.
Highlight Soft Skills: Emphasise your communication skills and ability to listen effectively. Provide examples of how you've made a difference in customer interactions, as this is crucial for the Customer Advisor role.
Follow Application Instructions: Ensure you follow all application instructions carefully. This includes submitting your application through our website and providing any required references or documentation.
How to prepare for a job interview at The Boots Company PLC
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different role. Highlight your listening skills and how you can make customers feel at ease.
✨Know the Products and Offers
Familiarise yourself with the products and services offered by Boots. During the interview, demonstrate your knowledge of their in-store offers and how you would promote them to customers. This shows your enthusiasm for the role and your commitment to providing great service.
✨Emphasise Teamwork
Boots values collaboration, so be ready to discuss your experience working in teams. Share specific instances where you contributed to a team goal or helped create a positive team dynamic. This will show that you understand the importance of teamwork in delivering a great shopping experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer interaction skills. Think about how you would handle difficult situations or customer complaints. Practising these scenarios can help you respond confidently during the interview.