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For Companies At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible working options, and wellness support.
- Why this job: Kickstart your career in a dynamic environment while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for helping others and teamwork.
- Other info: Award-winning training provided and opportunities for career growth.
The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it\’s the little things that make a difference.
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
- You will be provided with award-winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
- Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five-year period will need to cover the exact last 5 years, from today\’s date.
It would be great if you also have
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Why Boots
We\’re always looking for people who care about changing things for the better. You\’ll join a company that is evolving and always looking to improve.
What\’s next
If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.
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Customer Advisor (Airport) employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Airport)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your ability to excel in a varied environment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Advisor (Airport)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. Mention any relevant experience in customer service or teamwork that showcases your ability to excel in a fast-paced environment.
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to listen and engage effectively. Share examples of how you've successfully interacted with customers or worked as part of a team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Boots!
How to prepare for a job interview at The Boots Company PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the key responsibilities like helping customers, promoting in-store offers, and ensuring the store runs smoothly. This will show that you're genuinely interested and prepared.
✨Practice Your People Skills
Since this role is all about customer interaction, practice how you would engage with customers. Think of scenarios where you might need to listen actively or provide advice. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Showcase Team Spirit
This position requires teamwork, so be ready to discuss your experiences working collaboratively. Share examples of how you've contributed to a team in the past and how you can bring that same energy to their store. Highlighting your ability to work well with others will set you apart.
✨Emphasise Attention to Detail
The little things matter in customer service, so be prepared to talk about how you pay attention to details. Whether it’s ensuring products are displayed correctly or providing personalised recommendations, demonstrating your commitment to excellence will resonate well with the interviewers.
