At a Glance
- Tasks: Assist customers, manage tills, and ensure a smooth shopping experience.
- Company: Join Boots, a leading retail brand with a focus on customer care.
- Benefits: Competitive pay, employee discounts, flexible benefits, and award-winning training.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Kickstart your career in retail while making a difference for customers.
- Qualifications: No experience needed; just a passion for helping others and teamwork.
The predicted salary is between 27100 - 31400 £ per year.
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
About the role
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us. You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.
You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
- Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
- Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
You will be provided with award‑winning training accredited by the Institute of Customer Service.
What you’ll need to have
Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace.
- Communicate and listen effectively.
- Enjoy working as part of a team, promoting a collaborative team dynamic.
- Know that the little things make the biggest difference for customer interactions.
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
It would be great if you also have:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Equal opportunity
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Customer Advisor in Cirencester employer: The Boots Company PLC
Boots is an excellent employer for those seeking a rewarding role as a Customer Advisor in London, offering competitive hourly rates that increase after six months. With a strong focus on employee development through award-winning training and a collaborative work culture, Boots provides generous benefits including a retirement savings plan, flexible benefits, and support for new parents, making it a fantastic place to grow your career while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Cirencester
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Boots and their values. This will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your customer service skills during the interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates.
We think you need these skills to ace Customer Advisor in Cirencester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience, even if it’s from a different field, and show us how your skills can benefit our team at Boots.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your experiences and motivations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at The Boots Company PLC
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor entails. Familiarise yourself with the job description and think about how your skills align with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you made a difference for a customer, whether it was through listening, problem-solving, or simply making their day a bit brighter.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about wanting to join their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only helps you provide better answers but also demonstrates your communication skills. Nodding and responding appropriately can create a positive rapport with your interviewer.
