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For Companies At a Glance
- Tasks: Engage with customers, offer product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retailer known for its inclusive and supportive culture.
- Benefits: Enjoy competitive pay, employee discounts, and access to 24/7 counselling support.
- Why this job: Kickstart your career in retail while spreading festive cheer this Christmas season.
- Qualifications: Customer service skills and a passion for helping others are essential.
- Other info: Potential for permanent roles and career growth opportunities within the company.
Overview
The salary for this role is £12.40 per hour.
The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.
Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
About the role
You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: We\’re proud of our stores, so you will ensure every area always looks its best.
- Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.
What you\’ll need to have
Full training is provided for this role, but these are the essential skills or experience needed to succeed:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: We\’re looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
- Operations Ready: You’ll need to be able to balance customer care with daily shopfloor and operational tasks
- Tech-Savvy: It’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
- Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
- Physical Stamina: You\’ll be on your feet, standing, walking and lifting. If you\’re ready to stay busy and active, this is the role for you!
- Brand Ambassador: We\’re looking for people who love our Boots ethos, products and services and can\’t wait to share them with customers.
It would be great if you also have
These are desirable experience and are not essential, so we would welcome applications from candidates that don\’t match these additional criteria.
- Experience in a retail or customer-facing environment
- Familiar with Boots products and services so you can help customers
Career development
Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here.
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If you\’re ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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Christmas Customer Advisor employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like 'How would you handle a difficult customer?' This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show your personality! Boots is all about creating memorable experiences for customers, so let your friendly and approachable side shine through. Share stories that highlight your customer service skills and how you’ve made a difference in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Christmas Customer Advisor position.
We think you need these skills to ace Christmas Customer Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you love helping customers and what makes you a great fit for the Christmas Customer Advisor role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience you have in retail or customer service, and mention specific skills that match what we’re looking for, like being tech-savvy or a team player.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a fantastic addition to our team this festive season!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company while you’re there.
How to prepare for a job interview at The Boots Company PLC
✨Know Your Products
Familiarise yourself with Boots' products and services before the interview. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you approached customers, resolved issues, or created memorable shopping experiences.
✨Demonstrate Team Spirit
Since this role requires a collaborative mindset, think of instances where you worked well in a team. Be ready to share how you contributed to achieving team goals and supported your colleagues.
✨Be Ready for Operational Tasks
Understand that the role involves more than just customer interaction. Brush up on your knowledge of till operations and stock management, and be prepared to discuss how you can balance these tasks with providing great customer service.
