At a Glance
- Tasks: Engage with customers, assist with eye-tests, and help find perfect eyewear solutions.
- Company: Join a leading opticians team at Boots with a focus on customer care.
- Benefits: Enjoy employee discounts, bonuses, and flexible benefits like gym memberships.
- Other info: Access to 24/7 counselling support and career development opportunities.
- Why this job: Make a difference in customers' lives while developing your skills in optics.
- Qualifications: Passion for customer service and a desire to learn; retail experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
About the role
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person our customers interact with. You will build great relationships by listening and understanding their needs to find the right product or service. From greeting customers to pre‑screening, eye‑tests, and helping them find the perfect eyewear solution – no two days will be the same.
Within the team you will have the opportunity to develop your knowledge through our industry‑leading ‘Step Into Optics’ training programme which includes workshop learning and practical on‑the‑job experience.
- Ordering, dispensing, and collection of glasses and contact lenses
- Supporting with eye‑tests and pre‑screening activities
- Providing after‑care support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
You will be based in store and report directly to the store manager.
What you’ll need to have
- Passion for customer care
- Desire to learn
It would be great if you also have
- Experience in a retail or clinical environment
Our benefits
- Discretionary quarterly bonus
- Generous employee discounts (terms and conditions apply)
- Clinical and non‑clinical career development opportunities
- Enhanced maternity, paternity, and adoption leave pay plus a gift card for anyone expecting or adopting a child
- Flexible benefits scheme: holiday buying, discounted gym membership, life assurance, activity passes, and more
- Access to free, 24/7 counselling and support through TELUS Health Employee Assistance Programme
Equal Opportunity Statement
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Retail Assistant (Opticians) in Chorley employer: The Boots Company PLC
At Boots Opticians, we pride ourselves on being an excellent employer, offering a vibrant work culture where every Retail Assistant plays a crucial role in delivering exceptional customer service. Our commitment to employee growth is evident through our industry-leading 'Step Into Optics' training programme, alongside generous benefits such as discretionary bonuses and flexible perks that enhance work-life balance. Join us in a supportive environment that values diversity and fosters meaningful relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Opticians) in Chorley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Boots Company PLC, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Boots Company PLC!
We think you need these skills to ace Retail Assistant (Opticians) in Chorley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Boots Company PLC, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Boots Company PLC and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Boots Company PLC that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Boots Company PLC
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
