At a Glance
- Tasks: Lead and inspire your team to deliver an exceptional customer journey.
- Company: Join Boots Opticians, a leader in the optical retail industry.
- Benefits: Enjoy generous discounts, bonuses, and flexible benefits tailored for you.
- Other info: Access to industry-leading training and career development opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and a desire to learn and lead.
The predicted salary is between 30000 - 40000 € per year.
About the role
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include patient pre‑screening, dispensing, accuracy checks and much more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return‑to‑work reviews and performance management. We will support you in completing our industry‑leading ‘Step into Optics’ training programme to help you develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
What you’ll need to have:
- Experience working in a customer facing role
- Desire to learn
- Led or coached a team
It would be great if you also have:
- Experience working in a clinical environment
Our benefits:
- Discretionary Quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non‑Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
Equal Opportunity Statement: We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Ban the Box Statement: Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Assistant Store Manager (Retail) in Cheltenham employer: The Boots Company PLC
At Boots Opticians, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can lead and inspire a diverse team while delivering outstanding customer service. Our commitment to employee development is evident through our industry-leading training programmes and flexible benefits, ensuring that you have the tools and support needed to grow your career in a positive and inclusive atmosphere. With generous employee discounts and a focus on work-life balance, Boots Opticians is the ideal place for those seeking meaningful and rewarding employment in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (Retail) in Cheltenham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Boots Opticians. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like how you've led a team or handled customer service challenges. The more comfortable you are talking about your experiences, the better you'll come across in the real deal!
✨Tip Number 3
Show off your leadership skills! Think of specific examples where you've inspired or coached a team. Whether it was during a busy shift or a challenging project, be ready to share how you motivated others and achieved results together. This is key for the Assistant Store Manager role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Assistant Store Manager (Retail) in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight any customer-facing roles you've had and any leadership experience, as these are key for us at Boots Opticians.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our team. Be sure to mention your desire to learn and develop, as we value growth.
Showcase Your Team Leadership Skills:Since you'll be managing a diverse team, it's important to demonstrate your coaching and leadership abilities. Share specific examples of how you've led or supported a team in the past, and how you can help shape their careers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Store Manager at Boots Opticians. Familiarise yourself with their customer service approach and the clinical activities involved. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since you'll be managing a team, be ready to discuss your experience in leading or coaching others. Prepare specific examples of how you've inspired your team in previous roles, and think about how you can apply those skills at Boots Opticians.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult customers or manage team dynamics. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes available, the team culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
