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- Tasks: Be the go-to person for care home customers, ensuring top-notch service and smooth pharmacy operations.
- Company: Join Boots, a leading healthcare provider committed to inclusivity and community impact.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: NVQ2 in Pharmaceutical Science and problem-solving skills in healthcare are essential.
- Other info: Flexible working options available; we embrace diversity and support your growth.
The predicted salary is between 36000 - 60000 £ per year.
About the role
As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.
Your priorities
- Planning the Care Services workload to ensure that your team provides the very best service possible.
- You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
- You will resolve queries and issues raised by care homes.
- Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
- Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
- You will work across all parts of the pharmacy in the store, including the healthcare counter.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
- NVQ2 in Pharmaceutical Science (or equivalent)
- Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.
- NVQ3 in Pharmaceutical Science (or equivalent)
- A full driving licence as you’ll visit the Care Homes you’re supporting.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\\\’s with you, we change for the better.
What\\u2019s Next
If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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Care Services Customer Partner employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Services Customer Partner
✨Tip Number 1
Network like a pro! Reach out to people in the care services sector, especially those connected to Boots. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show your passion for customer care! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you’re the perfect fit for the Care Services Customer Partner position.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you had to solve problems in a healthcare setting. Practising your responses will help you feel more confident and ready to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Boots family!
We think you need these skills to ace Care Services Customer Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Care Services Customer Partner role. We want to see how you can bring your unique flair to our team!
Showcase Your Problem-Solving Skills: Since this role involves resolving queries and issues, don’t forget to include examples of how you've tackled challenges in a healthcare environment. We love seeing candidates who can think on their feet!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for customer care shines through without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Care Services
Familiarise yourself with the specific care services offered by Boots. Understand how they operate and the importance of customer care in this context. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues in a healthcare environment. Highlight your ability to think on your feet and ensure customer satisfaction, as this is crucial for the Care Services Customer Partner role.
✨Engage with Local Stakeholders
Research the local care homes and GP surgeries you'll be working with. Be ready to discuss how you would build relationships with these stakeholders to enhance service delivery. This shows your proactive approach and commitment to community engagement.
✨Emphasise Teamwork and Leadership
Since you'll be leading a team, prepare to talk about your leadership style and how you plan to motivate your team to provide excellent service. Share any relevant experiences where you've successfully led a team or collaborated effectively with others.