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- Tasks: Lead a team to provide exceptional care services in partnership with local care homes.
- Company: Join Boots, a trusted name in healthcare with a focus on inclusivity.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Make a real difference in the community while developing your career in healthcare.
- Qualifications: Must have NVQ2 in Pharmaceutical Science and experience in healthcare problem-solving.
- Other info: Opportunities for flexible working and career growth await you at Boots.
The predicted salary is between 36000 - 60000 £ per year.
About the role
As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.
Your priorities will include:
- Planning the Care Services workload to ensure that your team provides the very best service possible.
- You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
- You will resolve queries and issues raised by care homes.
- Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
- Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign‑up of new business.
- You will work across all parts of the pharmacy in the store, including the healthcare counter
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
- NVQ2 in Pharmaceutical Science (or equivalent)
- Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.
- NVQ3 in Pharmaceutical Science (or equivalent)
- A full driving licence as you’ll visit the Care Homes you’re supporting.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What\’s Next
If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
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Care Services Customer Partner employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Services Customer Partner
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work with care homes. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples from your past experiences where you’ve tackled challenges in a healthcare setting. This will show you’re ready to handle the demands of the Care Services Customer Partner role.
✨Tip Number 3
Don’t forget to showcase your leadership experience! Be ready to discuss how you’ve managed teams and improved customer service in previous roles. This is key for standing out as a candidate who can lead the operational running of care services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Boots and making a difference in the community.
We think you need these skills to ace Care Services Customer Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in managing teams and working with care homes. We want to see how your skills align with the role of Care Services Customer Partner!
Showcase Your Problem-Solving Skills: Since this role involves resolving queries and issues, share specific examples of how you've tackled challenges in a healthcare setting. We love seeing candidates who can think on their feet!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at The Boots Company PLC
✨Know Your Stuff
Make sure you brush up on your knowledge of pharmaceutical science and the specific duties of a Care Services Customer Partner. Be ready to discuss your experience with managing dispensers and working alongside care homes, as this will show that you understand the role inside out.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in a healthcare environment. Think about specific situations where you made a difference for customers or improved service delivery, as this will highlight your ability to think on your feet.
✨Demonstrate Team Leadership
Since you'll be leading a team, come prepared to talk about your leadership style. Share experiences where you motivated your team or improved their performance, and be ready to discuss how you plan to foster a positive working environment at Boots.
✨Engage with the Community
Boots values community engagement, so think about how you can contribute to local partnerships. Prepare to discuss any previous experiences you've had working with local stakeholders or how you would approach building relationships with care homes and GP surgeries.
