At a Glance
- Tasks: Lead a team to deliver exceptional customer care and operational excellence every day.
- Company: Join Boots, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Other info: Opportunities for part-time roles and career development await you.
- Why this job: Make a real impact by inspiring your team and connecting with customers.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.
Key responsibilities
- You will lead your team to deliver business growth by providing care to our customers and patients.
- You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews.
- Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations.
- Conduct regular reviews, audits and risk assessments to protect patient and public safety.
- Interpret data, trends and insights to work at pace and react to the changing needs of the customer.
What you’ll need to have
- Experience leading a team within a customer facing setting.
- An understanding of how to achieve performance goals through inspiring and coaching a team.
- A collaborative personality and able to succeed in a team-centred environment.
It would be great if you also have
- Experience working within community pharmacy.
- Confidence with navigating and embracing new technology.
Our benefits
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What’s next
If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Assistant Manager in Cardiff employer: The Boots Company PLC
The Boots Company PLC is an excellent employer, offering a dynamic work environment where Mobile Dispensing Opticians can thrive. With a strong focus on employee growth and development, the company provides comprehensive training opportunities and encourages continuous learning. Additionally, employees enjoy a range of benefits, including a retirement savings plan, bonuses, and generous discounts, all while being part of a supportive team dedicated to delivering exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Boots' website and social media. Understanding their values and how they connect with customers will help you show that you're a great fit for the Assistant Manager role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or improved customer service. Being able to share these experiences will demonstrate your capability to lead and develop your team effectively.
✨Tip Number 3
Prepare for the online assessment! This is your chance to shine, so make sure you’re ready. Brush up on your skills related to customer care and operational standards, as these are key for the Assistant Manager position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in helping Boots deliver excellent customer care!
We think you need these skills to ace Assistant Manager in Cardiff
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading a team. We want to see how you've inspired and coached others in a customer-facing environment, so share specific examples that showcase your leadership style.
Connect with Our Values:Take a moment to reflect on our commitment to inclusivity and diversity. In your application, let us know how you align with these values and how you can contribute to creating a positive working environment at Boots.
Be Data Savvy:Since interpreting data and trends is key to the role, don’t shy away from mentioning any experience you have with data analysis. Show us how you've used insights to adapt and meet customer needs in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you’ll get all the latest updates about your application and any next steps, including the online assessment we mentioned!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Customer Care
As an Assistant Manager, you'll be all about delivering excellent customer care. Brush up on the key principles of customer service and think of examples from your past experiences where you’ve gone above and beyond for customers. This will show your understanding of their needs and how you can lead your team to do the same.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've inspired teams in previous roles. Think of specific instances where you coached someone to improve their performance or led a team through a challenging situation. This will demonstrate your ability to motivate and develop your team effectively.
✨Get Familiar with Data Interpretation
Since the role involves interpreting data and trends, it’s crucial to brush up on your analytical skills. Be ready to discuss how you’ve used data to make decisions in the past. You could even bring along some examples of how you’ve reacted to changing customer needs based on insights you've gathered.
✨Embrace Technology
With the mention of navigating new technology, it’s a good idea to highlight any tech-savvy skills you have. Whether it's using retail management software or pharmacy systems, be prepared to talk about your experience with technology and how it has helped you improve operations or customer service.
