At a Glance
- Tasks: Be the go-to person for care home customers, ensuring top-notch service and smooth operations.
- Company: Join Boots, a trusted name in healthcare with a community-focused approach.
- Benefits: Enjoy generous discounts, flexible benefits, and a supportive work environment.
- Other info: Opportunities for career growth and community engagement await you!
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: NVQ2 in Pharmaceutical Science and problem-solving skills in healthcare.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.
Your priorities will include:
- Planning the Care Services workload to ensure that your team provides the very best service possible.
- Working in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
- Resolving queries and issues raised by care homes.
- Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
- Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign‑up of new business.
- Working across all parts of the pharmacy in the store, including the healthcare counter.
What you’ll need to have:
- NVQ2 in Pharmaceutical Science (or equivalent).
- Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.
It would be great if you also have:
- NVQ3 in Pharmaceutical Science (or equivalent).
- A full driving licence as you’ll visit the Care Homes you’re supporting.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Care Services Customer Partner in Bristol employer: The Boots Company PLC
Boots is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where you can thrive as a Care Services Customer Partner. With generous benefits such as a retirement savings plan, flexible working options, and access to 24/7 counselling support, you will be empowered to deliver outstanding care while building meaningful relationships within the local community. Join us in making a difference in the lives of care home residents and enjoy the unique opportunity to work closely with healthcare professionals across a network of care homes.
StudySmarter Expert Advice🤫
We think this is how you could land Care Services Customer Partner in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work with care homes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend local healthcare events or job fairs where you can meet potential employers face-to-face. Bring your best self and be ready to discuss how you can contribute to their team.
✨Tip Number 3
Be proactive! If you see a care home or pharmacy that interests you, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We’ve got loads of roles that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team at Boots.
We think you need these skills to ace Care Services Customer Partner in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Services Customer Partner role. Highlight your experience in customer care and problem-solving in a healthcare environment, as these are key to what we’re looking for.
Showcase Your Qualifications:Don’t forget to mention your NVQ2 or NVQ3 in Pharmaceutical Science! We want to see how your qualifications align with the requirements of the role, so make them stand out in your application.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups, and you’ll find all the details you need there!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Stuff
Make sure you brush up on your knowledge of pharmaceutical science and the specific duties of a Care Services Customer Partner. Familiarise yourself with the key responsibilities mentioned in the job description, like problem-solving in a healthcare environment and working with care homes.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences where you've excelled in customer service, especially in a healthcare setting. Think about how you resolved issues or improved service delivery, as this will demonstrate your ability to provide excellent care.
✨Be Ready to Discuss Teamwork
Since you'll be working closely with local stakeholders and store teams, be prepared to talk about your experience in collaborative environments. Highlight any instances where you successfully partnered with others to achieve a common goal.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the challenges they face in care services or how they measure success in customer satisfaction. This shows you're genuinely interested and engaged.
