At a Glance
- Tasks: Engage with customers, assist with eye-tests, and help find perfect eyewear solutions.
- Company: Join Boots Opticians, a leader in customer care and optical services.
- Benefits: Enjoy bonuses, generous discounts, and flexible benefits tailored for you.
- Other info: Inclusive workplace with great career development opportunities.
- Why this job: Be the face of customer service and make a real difference in people's lives.
- Qualifications: Passion for customer care and a desire to learn; retail experience is a plus.
The predicted salary is between 20000 - 25000 € per year.
About the role
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, to being part of the pre‑screening activities of an eye‑test, through to helping our customers find the perfect eyewear solution – no two days will be the same. You will be based in store and report to the store manager.
Responsibilities
- Ordering, dispensing and collecting glasses and contact lenses
- Supporting with eye‑tests and pre‑screening activities
- Providing aftercare support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining shop floor standards
What you’ll need to have
- Passion for customer care
- Desire to learn
It would be great if you also have
- Worked in a retail or clinical environment
Benefits
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and non‑clinical career development opportunities
- Enhanced maternity/paternity/adoption leave pay and a gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Retail Assistant (Opticians) in Barnstaple employer: The Boots Company PLC
At Boots Opticians, we pride ourselves on being an excellent employer, offering a vibrant work culture where every Retail Assistant plays a crucial role in delivering exceptional customer service. With generous employee discounts, flexible benefits, and numerous career development opportunities, our team members are supported in their professional growth while enjoying a positive and inclusive environment. Located in a bustling retail setting, you will have the chance to engage with diverse customers and make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Opticians) in Barnstaple
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots Opticians. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their store.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with customers daily, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to showcase your passion for customer care.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions matter, especially in retail. Show them that you take pride in your appearance and are ready to represent the brand.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Retail Assistant (Opticians) in Barnstaple
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you've gone the extra mile to assist someone, as this will resonate with our focus on customer care.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the Retail Assistant role. Mention any previous retail or clinical experience you have, as it shows you're ready to hit the ground running.
Be Personable and Authentic:We love a bit of personality! Don’t be afraid to let your true self shine through in your application. A friendly tone can make a big difference and help us see how you'd fit into our team.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at The Boots Company PLC
✨Know Your Customer Care
Since this role is all about building relationships with customers, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show your passion for customer care during the interview.
✨Familiarise Yourself with Eyewear
Get to know the different types of eyewear products and services offered by the company. Being able to discuss specific glasses or contact lenses will demonstrate your interest in the role and help you connect with the interviewers.
✨Prepare for Role-Play Scenarios
Interviews for retail positions often include role-play scenarios. Practice how you would greet a customer, ask questions to understand their needs, and suggest products. This will help you feel more confident and showcase your ability to engage with customers effectively.
✨Show Your Willingness to Learn
Express your desire to learn and grow within the company. Mention any relevant training or courses you've taken, or your enthusiasm for gaining new skills in a retail or clinical environment. This will highlight your commitment to personal development and align with the company's values.
