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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Boots Opticians is dedicated to providing quality eye care in a diverse and inclusive environment.
- Benefits: Enjoy bonuses, generous discounts, flexible benefits, and 24/7 counselling support.
- Why this job: Join a supportive culture focused on career growth and personal development.
- Qualifications: Experience in customer service and a desire to learn; leadership experience is a plus.
- Other info: Flexible working arrangements available; we embrace diversity and support all applicants.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will work closely with the Store Manager to create and implement the commercial plan, supporting the growth and improvement of the business. Your responsibilities will span customer service, store operations, and clinical activities such as patient pre-screening, dispensing, and accuracy checks. You will manage a team with varying experience and clinical knowledge, helping them develop their skills and careers. Management tasks include creating rotas, conducting return-to-work reviews, and performance management.
We support your development through our industry-leading ‘Step into Optics’ training programme and leadership training opportunities, fostering your career growth at Boots Opticians.
What you’ll need to have:
- Experience in a customer-facing role
- Desire to learn
- Leadership or coaching experience
It would be great if you also have:
- Experience in a clinical environment
Our benefits:
- Discretionary quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Career development opportunities in clinical and non-clinical roles
- Enhanced leave pay and a gift card for expecting or adopting parents
- Flexible benefits including holiday buying, gym discounts, life assurance, activity passes, and more
- Access to 24/7 counselling and support via TELUS Health
We offer additional benefits tailored to your needs. Learn more at boots.jobs/rewards.
We promote a diverse and inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, committed to embracing diversity and fostering a positive workplace.
Thank you for considering this opportunity. If you apply, your application will be reviewed, and we will contact you for the next steps. We are open to flexible working arrangements and can provide reasonable adjustments during the application process. Boots is a Ban the Box employer, considering applicants with criminal convictions on a case-by-case basis.
At Boots, care is at the heart of everything we do. Discover how we support your goals, promote inclusivity, and offer meaningful benefits.
Assistant Store Manager (Retail) employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Retail)
✨Tip Number 1
Familiarise yourself with Boots Opticians' values and mission. Understanding their commitment to customer service and inclusivity will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Highlight any leadership or coaching experience you have in previous roles. Be prepared to discuss specific examples of how you've motivated a team or improved performance, as this is crucial for the Assistant Store Manager position.
✨Tip Number 3
If you have experience in a clinical environment, make sure to emphasise this during your discussions. Boots Opticians values clinical knowledge, and demonstrating your familiarity with patient care can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the 'Step into Optics' training programme and other career development opportunities. Showing genuine interest in your professional growth within the company can impress the hiring managers and demonstrate your long-term commitment.
We think you need these skills to ace Assistant Store Manager (Retail)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant Store Manager position at Boots Opticians. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Leadership Experience: Emphasise any leadership or coaching experience you have in your CV and cover letter. Provide specific examples of how you've inspired a team or improved customer service in previous roles.
Showcase Customer Service Skills: Since the role is customer-facing, make sure to include examples of your experience in delivering excellent customer service. Mention any relevant achievements or feedback you've received from customers.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'clinical activities', 'team management', and 'commercial plan', to demonstrate your fit for the position.
How to prepare for a job interview at The Boots Company PLC
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, you'll need to demonstrate your experience in customer-facing roles. Prepare examples of how you've successfully handled customer interactions and resolved issues, highlighting your ability to create a positive customer journey.
✨Emphasise Leadership Experience
Since the role involves managing a team, be ready to discuss your leadership or coaching experience. Share specific instances where you've inspired or developed team members, showcasing your ability to lead effectively.
✨Familiarise Yourself with Clinical Activities
If you have experience in a clinical environment, make sure to mention it. Even if you don't, research common clinical activities related to the role, such as patient pre-screening and dispensing, to show your willingness to learn and adapt.
✨Prepare Questions About Career Development
Boots Opticians values career growth, so prepare thoughtful questions about their 'Step into Optics' training programme and other development opportunities. This shows your enthusiasm for personal and professional growth within the company.
