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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Boots Opticians is dedicated to inclusivity and fostering potential in its employees.
- Benefits: Enjoy flexible working options, generous discounts, and comprehensive career development opportunities.
- Why this job: Join a supportive environment that values diversity and offers impactful career growth.
- Qualifications: Experience in customer service and a desire to learn; leadership experience preferred.
- Other info: Access to free 24/7 counselling and support through our Employee Assistance Programme.
The predicted salary is between 27000 - 42000 £ per year.
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better.
Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks and much more.
You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management.
We will support you in completing our industry leading ‘Step into Optics’ training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
What you’ll need to have:
- Experience working in a customer facing role
- Desire to learn
- Led or coached a team
It would be great if you also have:
- Experience working in a clinical environment
Our benefits:
- Discretionary Quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Assistant Store Manager (Retail) employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Retail)
✨Tip Number 1
Familiarise yourself with Boots Opticians' values and mission. Understanding their commitment to inclusivity and customer service will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlighting these instances will demonstrate your leadership skills and ability to inspire others, which is crucial for the Assistant Store Manager role.
✨Tip Number 3
Research the clinical aspects of the role, even if you don't have direct experience. Showing a willingness to learn about patient pre-screening and dispensing can set you apart as a candidate who is proactive and eager to grow within the company.
✨Tip Number 4
Network with current or former employees of Boots Opticians on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to discuss during your interview, making you more relatable and informed.
We think you need these skills to ace Assistant Store Manager (Retail)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Store Manager position at Boots Opticians. Understand the key responsibilities and required skills, such as customer service experience and team leadership.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles and any leadership or coaching experience you have. Emphasise your ability to inspire a team and deliver excellent customer journeys.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your desire to learn and grow within the optical field. Mention specific examples of how you've led teams or improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, be sure to mention any experience you have in clinical environments, as well as your willingness to complete training programmes like 'Step into Optics'. This will demonstrate your commitment to professional development.
How to prepare for a job interview at The Boots Company PLC
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, you'll need to demonstrate your experience in customer-facing roles. Be prepared to share specific examples of how you've successfully handled customer interactions and resolved issues in the past.
✨Highlight Leadership Experience
Since you'll be managing a team, it's crucial to discuss your leadership style. Share instances where you've led or coached a team, focusing on how you motivated them and contributed to their development.
✨Familiarise Yourself with Clinical Activities
Even if you don't have extensive clinical experience, showing a willingness to learn about patient pre-screening and dispensing will impress the interviewers. Research these processes and express your eagerness to complete the 'Step into Optics' training programme.
✨Emphasise Adaptability and Teamwork
The role involves a variety of tasks, so highlight your ability to adapt to different situations. Discuss how you've worked collaboratively in diverse teams and how you can contribute to creating an inclusive environment at Boots Opticians.
