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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Boots Opticians is dedicated to inclusivity and fostering potential in a diverse environment.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Join a supportive team and develop your skills with industry-leading training programmes.
- Qualifications: Experience in customer service and a desire to learn; leadership experience preferred.
- Other info: Flexible working options available, including job share and reduced hours.
The predicted salary is between 27000 - 42000 £ per year.
About the role
As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations, as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks, and much more.
You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills, and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews, and performance management.
We will support you in completing our industry-leading ‘Step into Optics’ training programme to help you develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
What you’ll need to have:
- Experience working in a customer-facing role
- Desire to learn
- Led or coached a team
It would be great if you also have:
- Experience working in a clinical environment
Our benefits:
- Discretionary Quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
Why Boots Opticians:
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What’s next:
Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Assistant Store Manager (Retail) employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Retail)
✨Tip Number 1
Familiarise yourself with Boots Opticians' values and mission. Understanding their commitment to inclusivity and customer service will help you align your responses during the interview, showcasing how you can contribute to their culture.
✨Tip Number 2
Highlight any experience you have in leading or coaching a team. Be prepared to share specific examples of how you've motivated others and improved team performance, as this is crucial for the Assistant Store Manager role.
✨Tip Number 3
Research the clinical aspects of the role, such as patient pre-screening and dispensing. Showing that you have a basic understanding of these processes will demonstrate your eagerness to learn and adapt to the clinical environment.
✨Tip Number 4
Prepare questions about the training programmes offered, especially the 'Step into Optics' programme. This shows your enthusiasm for professional development and your commitment to growing within the company.
We think you need these skills to ace Assistant Store Manager (Retail)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant Store Manager position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Leadership Experience: Emphasise any previous experience you have in leading or coaching a team. Provide specific examples of how you inspired your team and contributed to their development, as this is crucial for the role.
Showcase Customer Service Skills: Since the role involves delivering an exemplary customer journey, make sure to include examples of your customer-facing experience. Discuss how you handled customer interactions and resolved issues effectively.
Express Willingness to Learn: Mention your desire to learn and grow within the company. Highlight any relevant training or development programmes you are interested in, such as the 'Step into Optics' training programme, to show your commitment to professional growth.
How to prepare for a job interview at The Boots Company PLC
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, you'll need to demonstrate your experience in customer-facing roles. Prepare examples of how you've successfully handled customer queries or complaints, and how you ensured a positive customer journey.
✨Highlight Leadership Experience
Since the role involves managing a team, be ready to discuss your leadership style. Share specific instances where you've led or coached a team, focusing on how you motivated them and contributed to their development.
✨Familiarise Yourself with Clinical Activities
Even if you don't have extensive clinical experience, showing a willingness to learn about patient pre-screening and dispensing will impress the interviewers. Research these processes and express your eagerness to complete the 'Step into Optics' training programme.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the store's operations, team dynamics, and opportunities for career development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
