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- Tasks: Lead a team to deliver exceptional customer care and operational excellence daily.
- Company: Join Boots, a leading pharmacy and retail brand committed to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Be part of a culture that values your input and fosters personal growth.
- Qualifications: Experience in a customer-facing role and a passion for team leadership are essential.
- Other info: Flexible working options available; we support diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.
You will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.
Key responsibilities
- You will lead your team to deliver business growth by providing care to our customers
- You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
- Deliver a sustainable and efficient business in your store to ensure stock availability, control costs, minimise loss and exceed our customers’ expectations
- Conduct regular reviews, audits and risk assessments to protect public safety
- Interpret data, trends and insights to work at pace and react to the changing needs of the customer
What you’ll need to have
- Experience leading a team within a customer facing setting
- An understanding of how to achieve performance goals through inspiring and coaching a team
- A collaborative personality and able to succeed in a team‑centred environment
It would be great if you also have
- Experience in beauty, wellness or skincare
- Confidence with navigating and embracing new technology
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What’s next
If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.
Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
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Assistant Manager employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Boots' values and customer care philosophy. Understanding how they prioritise customer service will help you align your responses during the interview, showcasing your commitment to their standards.
✨Tip Number 2
Prepare examples of your leadership experience in a retail or customer-facing environment. Be ready to discuss specific situations where you inspired your team or improved performance, as this will demonstrate your capability for the Assistant Manager role.
✨Tip Number 3
Brush up on your data interpretation skills. Since the role involves analysing trends and insights, being able to discuss how you've used data to make decisions in past roles will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for embracing new technology. Boots values innovation, so be prepared to talk about any tech tools you've used in previous jobs and how they helped improve operations or customer service.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Assistant Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Experience: In your CV and cover letter, emphasise your previous leadership roles and how you have successfully inspired and coached a team in a customer-facing environment. Use specific examples to demonstrate your impact.
Highlight Customer Care Skills: Make sure to include any relevant experience in delivering excellent customer service. Discuss how you connect with customers and understand their needs, as this is crucial for the role.
Prepare for the Online Assessment: Since you will be invited to take a timed online assessment, practice similar assessments if possible. Familiarise yourself with the types of questions that may be asked, focusing on leadership and customer service scenarios.
How to prepare for a job interview at The Boots Company PLC
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you inspired and motivated them to achieve their goals.
✨Understand Customer Needs
Since the role involves connecting with customers, be ready to discuss how you gather insights about customer needs. Share specific instances where you adapted your approach based on customer feedback or trends.
✨Emphasise Coaching Experience
Highlight your experience in coaching and developing team members. Be prepared to discuss your methods for conducting regular reviews and how you've helped team members improve their performance.
✨Familiarity with Technology
Given the emphasis on embracing new technology, mention any relevant tools or systems you've used in previous roles. Discuss how you've leveraged technology to enhance customer service or streamline operations.