Global Customer Program Lead – Aviation Training in Crawley

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Training Solutions is dedicated to the development of capable and resilient commercial aviation professionals. Our training products are trusted worldwide and backed by Boeing’s experience, knowledge, and research to increase learning efficacy and enhance aviation safety. With seven global training campuses, Boeing Flight Training provides airlines with a comprehensive course offering, regulatory approval, and the flexibility to train their aviation professionals to a higher standard and equip them with the tools they need to safely and proficiently operate Boeing aircraft.

The Boeing Company is seeking a Customer Program Manager (Project Management Specialist) to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered. This is a full-time role based at our Gatwick Training Campus in Crawley.

Position Responsibilities:

• Serve as the main point of contact for the planning of customer training to ensure a seamless customer experience.
• Responsible for ensuring global optimization and efficient utilization of the Maintenance and Flight training resources.
• Lead pro forma customer training conferences and direct sale resource planning conferences in order to obtain, plan, and track customer requirements.
• Interface with cross-functional teams and stakeholders (Sales, Contracts, Flight Training, Records, Regulatory/Standards, Scheduling, Campus Operations, Simulator Operations, Finance, etc) to ensure training readiness and manage changes.
• Execute on capacity planning process and forecast customer demand.
• Initiate and/or participate in process improvements.
• Collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
• Report on status of customer training programs to leadership.

Basic Qualifications (Required Skills/Experience):

• 1+ years of experience in cross-functional leadership, collaborative problem solving, critical thinking, building lasting relationships & proficiency in written and verbal communication.
• Experience in a role requiring strategic planning (project/program management).
• Experience working on dynamic, fast-paced projects and customer requests.
• Proficiency and experience working with Microsoft Office (Excel, Word, PowerPoint).
• 1+ years of experience developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and partners.

Preferred Qualifications (Desired Skills/Experience):

• Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations.
• Bachelor's degree preferred but not essential.

Applications for this position will be accepted until Apr. 03, 2026.

Export Control Details:

• Non – US based job

Relocation:

• Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship:

• Employer will not sponsor applicants for employment visa status.

Shift:

• Not a Shift Worker (United Kingdom)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.