The Senior MRO System Support Lead will act as the primary technical and functional lead for the MRO system environment supporting aircraft maintenance operations.
Position Responsibilities
- Act as the first and second line of support for the MRO system used by maintenance and support teams.
- Provide expert guidance on aircraft MRO business processes, including maintenance planning, parts traceability, work package support, material status, and records control.
- Support the effective use of GOLD MRO and contribute to future Siemens Opcenter implementation, migration, testing, and training activities. Training will be provided on both tool‑sets.
- Diagnose and resolve complex functional issues, escalating as necessary.
- Coordinate across operations, supply chain, engineering, quality, and IT teams to ensure system issues and process gaps are resolved efficiently.
- Ensure accurate handling of aircraft parts information, including traceability, configuration control, and compliance considerations.
- Support user access, system data integrity, process adherence, and operational readiness.
- Assist in defining system requirements, validating changes, and testing enhancements or upgrades.
- Develop and maintain process documentation, work instructions, FAQs, and support guides.
- Provide coaching and guidance to junior team members and end users.
- Contribute to continuous improvement of MRO processes and system use.
- Support data quality, root cause analysis, and corrective actions related to system or process issues.
Basic Qualifications
- Significant experience in aircraft MRO operations and/or MRO system support.
- Strong understanding of aircraft maintenance processes, planning, material flow, and technical records.
- Deep knowledge of aircraft parts, part traceability, and military or civilian aviation maintenance requirements.
- Experience supporting enterprise systems used in MRO or manufacturing environments.
- Strong ability to interpret business requirements and translate them into system/process solutions.
- Proven experience coordinating across multiple stakeholders and resolving cross‑functional issues.
- Excellent communication skills, with the ability to influence and support users at different levels.
- Strong problem‑solving capability and a proactive approach to issue resolution.
- Experience supporting system implementations or migrations is highly desirable.
Preferred Qualifications
- Strong experience with an enterprise capable MRO platforms.
- Exposure to Siemens Opcenter, GOLDesp MRO or similar MES/MRO solutions would be preferable but not essential.
- Background in aerospace, defence, or military/civil aviation environments.
- Familiarity with configuration management, material management, and aircraft technical records.
- Experience in process improvement, change management, or user training.
Relocation
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Benefits
- Competitive salary and annual incentive plans
- Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next
- Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
- Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
- 23 days plus UK public holidays and a Winter Break between Christmas and New Year
- Pension Plan with up to 10% employer contribution
- Company paid BUPA Medical Plan
- Short Term Sickness: 100% pay for the first 26 weeks
- Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on‑going personal and career development
- Access to Boeing’s Well Being Programs, tool and incentives
- Excellent parental leave
Export Control Requirements
This is not an Export Control position.
Security Clearance
This position requires the ability to obtain United Kingdom Security Check.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (United Kingdom)
Equal Opportunity Employer
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
