At a Glance
- Tasks: Manage customer experience, sales performance, and store operations while coaching Customer Consultants.
- Company: Join The Body Shop, a leader in ethical beauty and retail.
- Benefits: Flexible working hours and opportunities for personal development.
- Other info: Role involves multitasking and effective communication in a retail environment.
- Why this job: Be an ambassador for The Body Shop campaigns and enhance customer experiences.
- Qualifications: Experience in customer service and a genuine passion for beauty required.
The predicted salary is between 25000 - 30000 £ per year.
Role Overview: Team Leader at The Body Shop responsible for customer experience, sales performance, store operations and people management in a retail environment.
Responsibilities:
- Demonstrate ability to work independently, act with urgency, handle customer concerns, and share feedback with store management.
- Support maintenance of store layout, inventory management and other store operations according to guidelines.
- Coach Customer Consultants to achieve exceptional customer service standards in partnership with store management.
- Act as an ambassador of The Body Shop campaigns and enhance customer experience through storytelling about products.
- Understand sales trends, monitor and manage change, and operate multiple systems.
- Meet sales/performance targets and assist store management in recruiting the right team.
- Perform opening and closing procedures, including audit documentation.
- Coordinate between customers, team and manager, and assist in training new staff.
Qualifications:
- Experience in customer service with genuine passion for beauty and the retail industry.
- Ability to communicate and listen effectively, demonstrating operational skills.
- Strong interpersonal skills to build rapport with customers and provide appropriate solutions.
- Positive mindset and willingness to develop.
- Ability to multitask, manage time and work flexible hours.
Team Leaders in Swindon employer: The Bodyshop
The Body Shop is committed to ethical practices and sustainability. Located in a vibrant retail area, the team focuses on delivering exceptional customer service. Employees enjoy flexible hours and opportunities for growth within the company.
We think you need these skills to ace Team Leaders in Swindon
Customer Service
Sales Performance Management
Store Operations
People Management
Inventory Management
Coaching Skills
Communication Skills
