At a Glance
- Tasks: Lead transformative projects across multiple teams to enhance marketplace operations.
- Company: Join The Body Shop, a brand committed to positive change and sustainability.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving meaningful business transformation.
- Why this job: Shape the future of e-commerce while promoting purpose-led products.
- Qualifications: 7+ years in e-commerce with strong leadership and stakeholder management skills.
The predicted salary is between 70000 - 90000 £ per year.
Programme Delivery
- Own implementation of the programme plan, chair the Programme Board
- Drive cross-functional transformation across Commercial, Supply Chain, Finance & Technology
- Build a scalable operating model: plug-and-play across markets and channels
- Manage dependencies with third-party partners, channel teams and other transformation programmes
- Evaluate new channels (Boots, Ulta, TikTok Shop); build capability for expansion
Commercial & Operations
- Support Amazon strategy: Buy Box recovery, Premium Beauty gating, FBA/FBM mix optimisation
- Support in defining pricing architecture: bundles, Subscribe & Save, AOV growth levers
- Support to establish marketplace P&L ownership with Finance; contribution margin reporting by channel/market
- Build trading calendar aligned to retail windows; partner governance with SLAs and scorecards
Supply Chain & Finance
- Ringfence inventory allocation for marketplace channels; automate demand planning via data feeds
- Implement EDI connections: orders, ASNs, invoices across partners
- Drive working capital efficiency: stock turns, sell-through, FBA storage optimisation
Technology & Data
- Own Hub & Spoke architecture: Marketplace Middleware iPaaS Enterprise systems
- Ensure master data flows: Shopify PIM Marketplaces; SAP S/4HANA for orders, inventory, finance
- Build Databricks analytics layer; automate partner data exchange via Delta Share
This is a unique opportunity to shape the channel strategy for The Body Shop at a critical point in our transformation. In this role you'll help us to bring our purpose‑led products to new channels and customers and driving our ongoing business transformation.
Talent Drivers & Personal Conduct Leadership
We're looking for a proven digital transformation leader with at least seven years' experience in marketplace/ecommerce. You'll need excellent stakeholder management skills, a strong track record in cross-functional delivery and deep knowledge of Amazon Seller/Vendor Central operations.
- 7+ years in marketplace/e-commerce; 3+ in transformation leadership
- Deep Amazon Seller/Vendor Central operations knowledge
- Led digital transformation programmes (£3M+, 15+ FTE)
- Cross-functional delivery across Commercial, SC, Finance, Tech
- C-suite stakeholder management; Agile/Waterfall delivery
Skills & Expertise
- Commercial Acumen: P&L thinking, margin optimisation
- Bias for Action: Moves fast, iterates, unblocks
- Resilience: Thrives in ambiguity and complexity
- Cross-functional Leadership: Aligns Commercial, Digital, Supply Chain, Finance, Tech
- Vendor Management: Drives partner accountability via KPIs
- Data‑Driven: Evidence‑based decisions, analytical rigour, Collaborative Skills
About the Role
For over 50 years, The Body Shop has challenged convention – proving that business can be a force for good. As we continue to evolve and scale our business globally, the transformation of our go-to-market strategy will be a key component of our future success. We’re hiring a Head of Marketplace Transformation & Operations, based in the UK (hybrid). You'll be leading the end‑to‑end business transformation of our wholesale & marketplace channels, orchestrating teams across Commercial, Supply Chain, Finance and Technology to build a scalable, automated operating model for sustainable growth.
Head of Marketplace Transformation & Operations in Kent employer: The Bodyshop
The Body Shop is an exceptional employer, offering a dynamic work culture that champions sustainability and innovation. With a strong focus on employee growth, we provide opportunities for professional development and cross-functional collaboration, particularly in the transformative role of Head of Marketplace Transformation & Operations. Our hybrid working model in the UK allows for flexibility while being part of a purpose-driven team dedicated to making a positive impact in the beauty industry.
