At a Glance
- Tasks: Lead a passionate team to create an engaging customer experience and drive sales.
- Company: Join The Body Shop, a brand committed to activism and inclusivity.
- Benefits: Enjoy a 50% discount on products, paid volunteer days, and flexible working hours.
- Other info: Opportunities for growth and a supportive culture that celebrates individuality.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 25000 - 30000 £ per year.
As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
Responsibilities
- Lead & work as part of a successful, engaged team to best meet the needs of our customers.
- Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life.
- Problem solve effectively & proactively as much as possible using available resources.
- Communicate effectively & act as a flexible & responsible role model to your team.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Work with the Shop Manager to meet sales & performance targets.
- Work with the Shop Manager to manage stock; monitor & manage change.
- Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance.
- Identify & attract high potential candidates & develop current team members to succeed in their goals.
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
Qualifications
- Experience in a customer facing role, people leadership & team development.
- Ability to meet sales & performance targets with outstanding planning & organizing skills.
- Ability to work collaboratively within a feedback culture.
- Outstanding problem solving & communication skills.
- Experience using data (KPI's) to make sound business decisions preferred.
- Comfortable with Microsoft Office Suite.
Schedule & Working Hours
- Work flexible hours, including holidays, nights, and weekends to meet the needs of the business.
- Flexibility to work across Sunday to Saturday is required.
Benefits
- Benefits start within your first month.
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Paid volunteer days - so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism (UN).
- Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Ability to offer a real living wage to your Customer Consultants.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Assistant Manager in Heslington employer: The Bodyshop
The Body Shop is an exceptional employer that champions a vibrant and inclusive work culture, where employees are encouraged to express their individuality and passion for beauty and activism. With comprehensive onboarding, ongoing training opportunities, and a commitment to employee growth, team members can thrive while making meaningful connections within the community. Enjoy unique benefits such as generous product discounts, paid volunteer days, and the chance to be part of various Inclusion & Belonging Networks, all while working in a dynamic retail environment that prioritises customer engagement and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Heslington
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Bodyshop, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Bodyshop!
We think you need these skills to ace Assistant Manager in Heslington
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Bodyshop, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Bodyshop and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Bodyshop that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Bodyshop
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
