At a Glance
- Tasks: Lead marketplace transformation and operations for The Body Shop, driving cross-functional collaboration.
- Company: Join The Body Shop, a brand committed to making a positive impact for over 50 years.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on sustainable growth and innovation.
- Why this job: Shape the future of e-commerce while promoting purpose-led products to new customers.
- Qualifications: 7+ years in marketplace/e-commerce with strong leadership and stakeholder management skills.
The predicted salary is between 80000 - 100000 £ per year.
Programme Delivery
- Own implementation of the programme plan, chair the Programme Board
- Drive cross-functional transformation across Commercial, Supply Chain, Finance & Technology
- Build a scalable operating model: plug-and-play across markets and channels
- Manage dependencies with third-party partners, channel teams and other transformation programmes
- Evaluate new channels (Boots, Ulta, TikTok Shop); build capability for expansion
Commercial & Operations
- Support Amazon strategy: Buy Box recovery, Premium Beauty gating, FBA/FBM mix optimisation
- Support in defining pricing architecture: bundles, Subscribe & Save, AOV growth levers
- Support to establish marketplace P&L ownership with Finance; contribution margin reporting by channel/market
- Build trading calendar aligned to retail windows; partner governance with SLAs and scorecards
Supply Chain & Finance
- Ringfence inventory allocation for marketplace channels; automate demand planning via data feeds
- Implement EDI connections: orders, ASNs, invoices across partners
- Drive working capital efficiency: stock turns, sell-through, FBA storage optimisation
Technology & Data
- Own Hub & Spoke architecture: Marketplace Middleware iPaaS Enterprise systems
- Ensure master data flows: Shopify PIM Marketplaces; SAP S/4HANA for orders, inventory, finance
- Build Databricks analytics layer; automate partner data exchange via Delta Share
This is a unique opportunity to shape the channel strategy for The Body Shop at a critical point in our transformation. In this role you'll help us to bring our purpose‑led products to new channels and customers and driving our ongoing business transformation.
Talent Drivers & Personal Conduct Leadership
We're looking for a proven digital transformation leader with at least seven years' experience in marketplace/ecommerce. You'll need excellent stakeholder management skills, a strong track record in cross-functional delivery and deep knowledge of Amazon Seller/Vendor Central operations.
- 7+ years in marketplace/e-commerce; 3+ in transformation leadership
- Deep Amazon Seller/Vendor Central operations knowledge
- Led digital transformation programmes (£3M+, 15+ FTE)
- Cross-functional delivery across Commercial, SC, Finance, Tech
- C-suite stakeholder management; Agile/Waterfall delivery
Skills & Expertise
- Commercial Acumen: P&L thinking, margin optimisation
- Bias for Action: Moves fast, iterates, unblocks
- Resilience: Thrives in ambiguity and complexity
- Cross-functional Leadership: Aligns Commercial, Digital, Supply Chain, Finance, Tech
- Vendor Management: Drives partner accountability via KPIs
- Data‑Driven: Evidence‑based decisions, analytical rigour, Collaborative Skills
About the Role
For over 50 years, The Body Shop has challenged convention – proving that business can be a force for good. As we continue to evolve and scale our business globally, the transformation of our go-to-market strategy will be a key component of our future success. We’re hiring a Head of Marketplace Transformation & Operations, based in the UK (hybrid). You'll be leading the end‑to‑end business transformation of our wholesale & marketplace channels, orchestrating teams across Commercial, Supply Chain, Finance and Technology to build a scalable, automated operating model for sustainable growth.
Head of Marketplace Transformation & Operations employer: The Bodyshop
The Body Shop is an exceptional employer, offering a dynamic work culture that champions sustainability and innovation. With a strong focus on employee growth, we provide opportunities for professional development and cross-functional collaboration, all while working in a hybrid model from our UK location. Join us to be part of a purpose-driven team that is transforming the marketplace landscape and making a positive impact globally.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Marketplace Transformation & Operations
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Bodyshop are looking for when hiring for a Head of Marketplace Transformation & Operations.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to The Bodyshop for the Head of Marketplace Transformation & Operations, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at The Bodyshop as a Head of Marketplace Transformation & Operations, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out The Bodyshop’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Marketplace Transformation & Operations.
We think you need these skills to ace Head of Marketplace Transformation & Operations
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Bodyshop, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Bodyshop's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Bodyshop. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Bodyshop
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Bodyshop uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Bodyshop. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
