The Bodyshop is looking for a Head of CRM to define and deliver a comprehensive CRM and Loyalty strategy. This role will focus on enhancing customer engagement and retention, driving commercial performance, and ensuring a high-performing CRM function.
Responsibilities include overseeing 1:1 customer communications, developing contact strategies, and leading cross-functional teams. Ideal candidates will have significant CRM leadership experience, with a proven ability to improve customer lifetime value and foster a culture of innovation.
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