At a Glance
- Tasks: Lead a passionate team to create an engaging customer experience and drive sales.
- Company: Join The Body Shop, a brand committed to activism and sustainability.
- Benefits: Enjoy a 50% discount on products, paid volunteer days, and comprehensive training.
- Other info: Flexible hours and opportunities for personal growth in an inclusive environment.
- Why this job: Be part of a purpose-driven team making a real impact in the beauty industry.
- Qualifications: Experience in customer service and team leadership; passion for beauty is a plus.
The predicted salary is between 25000 - 31200 £ per year.
Role Overview
As an inspirational leader & activist with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store and your team to deliver retail excellence, strong sales results, and an engaging customer experience.
Responsibilities
- Lead and work as part of a successful, engaged team to best meet the needs of our customers.
- Help shape a customer‑focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through products, campaigns & activism, bringing the brand to life.
- Problem‑solve effectively & proactively using available resources.
- Communicate effectively & act as a flexible & responsible role model to your team.
- Ensure development of customer loyalty to further build The Body Shop brand.
- Work with the Shop Manager to meet sales & performance targets.
- Manage stock, monitor & adapt to change.
- Use the data (KPIs) provided to make sound commercial & business decisions to drive sales and team performance.
- Identify & attract high‑potential candidates & develop current team members to succeed in their goals.
- Work flexible hours, including holidays, nights & weekends to meet business needs.
- Flexibility to work across Sunday to Saturday is required.
Qualifications
- Experience in a customer‑facing role, people leadership & team development.
- Ability to meet sales & performance targets with outstanding planning & organizing skills.
- Ability to work collaboratively within a feedback culture.
- Outstanding problem‑solving & communication skills.
- Experience using data (KPIs) to make sound business decisions preferred.
- Comfortable with Microsoft Office Suite.
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
Benefits
- Start within your first month.
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular products & 30% on gifts.
- Freebies when we launch new products – you’ll be the first to try them.
- Paid volunteer days to support causes that matter to you.
- Opportunity to connect with Community Partners and drive local activism.
- Green Apron uniform – wear what makes you feel good.
- Real living wage for Customer Consultants.
- Opportunities to grow within the brand.
- Support to be exactly who you are – employees may join any/all of our Inclusion & Belonging Networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & Disability Network.
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Assistant Manager in Bridgend employer: The Bodyshop
The Body Shop is an exceptional employer that prioritises employee growth and inclusivity, offering comprehensive onboarding and training to ensure you thrive in your role as a Customer Consultant. With a strong commitment to ethical sourcing and community engagement, you'll enjoy unique benefits such as generous product discounts, volunteer time for causes you care about, and the freedom to express your individuality through your attire. Join a vibrant work culture that celebrates diversity and empowers you to connect with customers while making a positive impact in your community.
