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- Tasks: Engage with customers, share product knowledge, and drive sales in a vibrant store environment.
- Company: The Body Shop, a pioneer in ethical beauty and community empowerment.
- Benefits: 50% discount on products, training opportunities, and volunteer time for causes you care about.
- Other info: Be part of a diverse team and grow within a company that values individuality.
- Why this job: Join a brand that stands for good and make a real difference in people's lives.
- Qualifications: Passion for customer engagement and flexible availability for various shifts.
The predicted salary is between 10 - 12 £ per hour.
The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.
Your role in a nutshell: As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes. We're not just selling a skin care routine, we're also helping communities build a better life.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Customer Consultant 8hrs (Fixed Term) in Tewkesbury employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant 8hrs (Fixed Term) in Tewkesbury
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with customers, you can share your passion and knowledge, making those connections that really matter.
✨Tip Number 2
Be proactive! Don’t just wait for customers to approach you; engage them in conversation. Ask about their skincare needs and preferences, and recommend products that suit them. Show them you care about their experience!
✨Tip Number 3
Show your personality! The Body Shop loves authenticity, so don’t be afraid to let your true self shine through. Whether it’s your style or your approach to customer service, being genuine will help you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for roles that match your vibe and skills.
We think you need these skills to ace Customer Consultant 8hrs (Fixed Term) in Tewkesbury
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about ethical beauty and connecting with customers. Share your personal experiences with our products or values to make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Consultant role. Highlight any relevant experience you have in customer service or retail, and don’t forget to mention your availability for those evening and weekend shifts we love!
Be Authentic: We’re all about keeping it real, so be yourself in your application! Don’t try to fit into a mould; instead, let us know what makes you unique and how you can contribute to our mission of being a force for good.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values right there!
How to prepare for a job interview at The Body Shop
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with their natural ingredients and ethical sourcing practices. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and embody The Body Shop's commitment to social and environmental impact. Be ready to discuss how you can contribute to their mission of being a force for good. Share personal experiences that align with their values to demonstrate your passion.
✨Engage with Customer Scenarios
Prepare for role-play scenarios where you might need to recommend products based on customer needs. Think about how you would approach different customer personalities and preferences. This will showcase your ability to connect and engage effectively.
✨Show Your Personality
The Body Shop values individuality, so don’t be afraid to let your personality shine through. Dress in a way that makes you feel good and be authentic in your responses. This will help you stand out and show that you’re a great fit for their inclusive culture.