Team Leader, Aberdeen

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell: As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store and your teammates to deliver retail excellence, strong sales results and an engaging customer experience.

More about the role:

• Handle customer concerns efficiently and effectively, sharing feedback with Store Management team as needed.
• Problem solve effectively and proactively as much as possible using available resources.
• Creatively support upkeep of store layout and visual merchandising, inventory management and other store operations as needed.
• Communicate effectively and act as a flexible and responsible role model to your team.
• Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors and our products.

Working with the Store Management team to:

• Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns and activism, bringing our brand to life.
• Ensure development of customer loyalty to further build The Body Shop brand.
• Meet sales and performance targets.
• Identify and attract high potential candidates and develop current team members to succeed in their goals, support training and onboarding of new Customer Consultants.

What we look for:

• Experience in a customer facing role and a genuine passion for beauty and the retail industry.
• Ability to communicate and listen effectively and demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs.
• A positive mindset with the willingness to continuously develop yourself.
• Ability to multitask, manage time and work flexible hours.
• Ability to work independently with minimal direction.

What we offer:

• Comprehensive onboarding in your new position.
• Training hours for you and your team as needed.
• A 50% staff discount on regular product and 30% on Gifts.
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
• Paid volunteer days - so you can spend time with the causes that matter to you.
• Ability to make connections with Community Partners to drive local activism.
• Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
• Ability to offer a real living wage to your Customer Consultants.
• Opportunities to grow within the Brand.
• Encouragement and support to be exactly who you are – employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender and This Ability Disability Network.

Talent Drivers: Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality.