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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Be part of a supportive team culture with opportunities for growth and development.
- Why this job: Make a real impact in a company that values people and the planet.
- Qualifications: Experience in customer service and a passion for beauty and retail.
- Other info: Flexible hours and a dynamic environment where your ideas matter.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell:
- To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants.
- Demonstrate that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies.
More about the role:
- Customer Experience: As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay‑out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management.
- Delivery: As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation.
- Teamwork and People Management: Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We’re looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.
What we look for:
- Experience working in customer service, have genuine passion for beauty and the retail industry.
- Ability to communicate and listen effectively and demonstrate operational skills.
- Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs.
- A positive mindset with the willingness to develop.
- Ability to multitask, manage time and work flexible hours.
Team Leader employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Dive into The Body Shop's values and campaigns, and think about how you can align your experiences with their mission of being a force for good. This will help you stand out as someone who truly gets what they're all about.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your ability to enhance customer experiences and drive sales. Remember, they want to see how you can creatively support their goals.
✨Tip Number 3
Show off your teamwork skills during the interview. Be ready to share examples of how you've successfully collaborated with others in previous roles. The Body Shop values strong relationships, so demonstrate that you're a team player who can inspire and lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Body Shop family and contributing to their amazing mission.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and customer service shine through. We want to see that you genuinely care about making a positive impact, just like we do at The Body Shop.
Be Authentic: Keep it real! Use your own voice and style in your application. We appreciate honesty and authenticity, so don’t be afraid to share your unique experiences and how they align with our values.
Highlight Teamwork Skills: As a Team Leader, you'll be working closely with others. Make sure to mention any past experiences where you've successfully collaborated with a team or coached others. We love seeing examples of strong relationship skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Body Shop
✨Know The Body Shop Inside Out
Before your interview, dive deep into The Body Shop's history, values, and campaigns. Understand their commitment to cruelty-free beauty and how they empower people and the planet. This knowledge will not only impress but also show that you genuinely align with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight situations where you resolved issues effectively or created memorable customer experiences. This will demonstrate your ability to handle customer concerns, a key aspect of the Team Leader role.
✨Emphasise Teamwork and Leadership
Be ready to discuss your experience in coaching or mentoring others. Share specific instances where you supported team members or contributed to a positive team environment. The Body Shop values strong relationship skills, so showcasing your ability to work collaboratively will be crucial.
✨Demonstrate Flexibility and Adaptability
Retail is ever-changing, so prepare to talk about how you've successfully managed change in previous roles. Whether it’s adapting to new systems or handling unexpected challenges, showing that you can thrive in a dynamic environment will resonate well with the interviewers.
