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- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, a brand committed to positive change and inclusivity.
- Benefits: Enjoy a 50% staff discount, paid volunteer days, and opportunities for growth.
- Why this job: Be part of a mission-driven company that values your individuality and creativity.
- Qualifications: Experience in customer service and a genuine passion for beauty and retail.
- Other info: Flexible hours and a supportive environment to help you thrive.
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Company: The Body Shop International Limited
The Body Shop
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
- Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
- Problem solves effectively & proactively as much as possible using available resources
- Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed
- Communicate effectively & act as a flexible & responsible role model to your team
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
- Working with the Store Management team to:
- Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Ensure development of customer loyalty to further build The Body Shop brand
- Meet sales & performance targets
- Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants
What we look for
- Experience in a customer facing role and a genuine passion for beauty & the retail industry
- Ability to communicate & listen effectively & demonstrate operational skills
- Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
- A positive mindset with the willingness to continuously develop yourself
- Ability to multitask, manage time & work flexible hours
- Ability to work independently with minimal direction
What we offer
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% staff discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Paid volunteer days – so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Ability to offer a real living wage to your Customer Consultants
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
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Team Leader 16hrs employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader 16hrs
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Body Shop's values and mission. Show us that you’re not just a fit for the role, but also for the brand. This will help you connect with the team and demonstrate your passion for what we stand for.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled customer concerns or improved store operations. We want to see how you can creatively handle challenges and support your team in delivering retail excellence.
✨Tip Number 3
Show off your interpersonal skills! During your interview, engage with us as if we were customers. Build rapport, listen actively, and communicate effectively. This will highlight your ability to connect with both customers and your future team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining The Body Shop family. Let’s make this happen together!
We think you need these skills to ace Team Leader 16hrs
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for beauty and retail shine through. We want to see how much you care about our brand and the impact it has on customers.
Tailor Your Experience: Make sure to highlight your customer-facing experience and any leadership roles you've had. We love seeing how your skills align with what we’re looking for in a Team Leader.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so let us know what makes you unique and how you can contribute to our vibrant team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey with The Body Shop!
How to prepare for a job interview at The Body Shop
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's values, products, and recent campaigns. Show your passion for the brand and how it aligns with your own beliefs. This will not only impress the interviewers but also help you connect your personal experiences to their mission.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully led a team or resolved conflicts in the past. Highlight your problem-solving skills and how you can motivate others to achieve sales targets and enhance customer experiences.
✨Engage with Customer Scenarios
Expect questions about handling customer concerns. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your ability to communicate effectively and your commitment to customer satisfaction, which is crucial for this role.
✨Show Your Flexibility and Passion for Learning
The Body Shop values continuous development. Be ready to discuss how you adapt to change and your eagerness to learn about the beauty market. Share any relevant training or experiences that highlight your proactive approach to personal and professional growth.
